Job Information
Iowa State University Assistant Director of Graduate Admissions Operations in Ames, Iowa
Position Title:Assistant Director of Graduate Admissions Operations
Job Group:Professional & Scientific
Required Minimum Qualifications:Bachelor’s degree and 5 years of related experience
Preferred Qualifications:Experience working with graduate students, both domestic and international, in a higher education setting.
Experience with international credential evaluations.
Experience with data operations and admissions processes in a supervisory role.
Experience with international travel.
Master’s degree in related discipline.
Job Description:
The Office of Admissions at Iowa State University is seeking qualified applicants for an Assistant Director of Graduate Admissions Operations to manage daily graduate admissions operations. Reporting through the Office of the Senior Vice President and Provost, the Office of Admissions fulfills Iowa State’s land grant mission by attracting, recruiting, orienting, and enrolling a diverse group of new undergraduate students to meet the university’s enrollment targets.
This position supports graduate enrollment at Iowa State by leading the central university graduate admissions process, including: leading a team of 2-3 graduate admissions processing staff in reviewing all graduate applications and documents, both domestic and international, and processing admission decisions received from graduate programs; collaborating with the Graduate College and graduate programs to improve the applicant experience and ensure timely processing of applications and documents; serving as front-line customer service to graduate applicants, providing guidance on application completion and document submission; serving as the main point-of-contact for graduate programs, providing updates on individual students and the larger process and timeline, and solving any issues that arise in the application process; research and consultation on policy and procedure; using data to identify delays or gaps in the admission flow; creative problem solving to make the process more efficient for applicants and graduate programs; tracking and reporting student cohorts; developing and sharing reports; training faculty and staff on review process and technical steps; and serving as the expert on the graduate admissions process.
The ideal candidate will have experience working with graduate admission processing in a higher education setting, will provide consistently outstanding customer service to students and colleagues, will be proactive in identifying problems and finding creative solutions that lead to a timely, efficient applicant experience, and will provide strategic guidance for increasing graduate enrollment at Iowa State.
This position requires the candidate to reside in the state of Iowa. This position is hybrid, with an option to work remotely 2-3 days per week after completion of a training period. Due to the nature of working with students in different time zones and participating in programming, this position will require some evening and weekend hours outside regular business hours. Occasional domestic and international travel will be required for professional development and student recruitment/enrollment support.
Example of Duties• Oversees and directs the day-to-day operations of one or more admissions office functions.• Serves as a contact for students and families.• Works with campus partners to develop and administer admissions programs.• Provides input and recommendations to strategic direction and effectiveness.• Reviews and develops budgets and make recommendations on program spending.• Advocates for funding necessary to meet program goals.• Authorizes program expenditures.• Supervises staff.Level Guidelines• Aware of key annual objectives of department or work unit• Understands linkage between daily activities and achievement of annual objectives of department/work unit and explains to direct reports• Focus on ISU’s mission and meeting department or work unit goals• Supervises a small department or work team• Often is a working supervisor with direct, previous experience performing work of those supervised• Has full management responsibility for direct reports, specifically the authority to hire, fire, and counsel; may share part of responsibility with higher level management• Requests approval for financial actions beyond a limited scope per policy
Appointment Type:Regular
Number of Months Employed Per Year:12 Month Work Period
Time Type:Full time
Pay Grade:PS809
Application Instructions:To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program • Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.
Original Posting Date: April 24, 2024
Posting Close Date:May 7, 2024
Job Requisition Number:R14563
By focusing on the future and providing the best student experience possible, Iowa State attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State , we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.
Iowa State University is a welcoming, global, and culturally diverse community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/diversity-and-inclusion/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.
All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.
Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 3410 Beardshear Hall, 515 Morrill Road, 515 294-7612, email eooffice@iastate.edu .
If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485 . Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485 . TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942 .
General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.