Job Information
Iowa State University Senior Student Services Specialist in Ames, Iowa
Position Title:Senior Student Services Specialist
Job Group:Professional & Scientific
Required Minimum Qualifications:Bachelor’s degree and 5 years of related experience
Preferred Qualifications:Master’s degree.
Experience as an academic advisor in higher education.
Experience working with graduate students and graduate faculty.
Experience managing a diverse portfolio of programs and events.
Experience with higher education academic standards, policies and procedures.
Experience with student management systems.
Job Description:
The Ivy College of Business Graduate Programs Office at Iowa State University is looking for a Senior Student Services Specialist to play a key part in overseeing and enhancing a wide array of graduate programs, including the Des Moines and online Professional MBA program, distance education, and residential programs on the Ames campus. This individual will handle a diverse portfolio of graduate programs, coordinating admissions and managing course enrollment planning in collaboration with office staff and Directors of Graduate Education (DOGEs).
This position will primarily be based at the Iowa State University campus in Ames, with expected travel to the Des Moines campus 3-4 times a month. The role involves daily interactions with prospective and current students, as well as with faculty and staff. Strong communication and interpersonal skills, in addition to technological and organizational proficiency, are essential. The ability to serve as a leader, work independently on unique projects, and collaborate on diverse team projects is vital. The office environment is fast-paced and innovative, with a strong focus on providing exceptional service to students, staff, faculty, and guests. The team fosters a welcoming environment centered on teamwork and student success.
Key responsibilities include serving as an academic advisor for the Professional MBA (PMBA), Real Estate Development (MRED), Accounting Analytics (MAA), Healthcare Analytics and Operations (MHAO), Financial Technology (FINTECH), and other emerging professional master’s and certificate programs. The position will plan and implement orientation programming for all Ivy graduate students in the fall and spring terms and coordinate communication for new student orientation and onboarding. Additionally, the position will oversee 3-4 graduate students who will provide support for graduate programming and MBA faculty. In Des Moines, the role will help with campus operations, including serving students, faculty, and guests, overseeing course offerings, and assisting with campus events.
This position offers the opportunity to work closely with graduate students who are eager to engage with staff and faculty in personal and meaningful ways. Working with these students is more than just transactional interactions— getting to know them and understanding what’s going on in their world is a key part of this role, while also understanding and following program and college policy. This position offers opportunities for innovation. The role allows someone with energy and creativity to design new programming events and make meaningful connections. The opportunity to work with professional students—many of whom are working professionals themselves, bringing diverse perspectives from around the world—gives this position a broad and diverse scope. The position will also play a key role in the admissions process, helping to screen and admit students based on established criteria, which means you’ll actively shape each program. Finally, as a main point of contact for managing space at our Des Moines location, the position will work closely with the property manager and handling rental agreements, office/classroom oversight, and inter-office communication and coordination, which adds a unique dimension to the job. This is a dynamic role within graduate education in the Ivy College of Business, with plenty of opportunities to innovate and influence the future of the programs!
Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.
Level Guidelines• Senior-level position possessing high-level professional and/or technical skills working independently under minimal supervision to support ISU’s mission and department or work unit goals• Applies senior-level professional knowledge and expertise to work requiring greater latitude• Solves moderately complex problems and regularly exercises judgment to determine appropriate action• Regularly exercises judgment to resolve problems and determine appropriate action on a broad set of issue and problems. May provide recommendations regarding problems/issues outside the bounds of defined procedures and practices• Responds to complicated inquiries, provides training, and provides direction to lower-level staff• May provide supervision for one to two other staff (i.e., leads a small work team)• May lead projects for which well-defined practices and procedures may not exist• Provides guidance to students
Appointment Type:Regular
Number of Months Employed Per Year:12 Month Work Period
Time Type:Full time
Pay Grade:PS808
Application Instructions:To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program • Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.
Original Posting Date: September 24, 2024
Posting Close Date:October 6, 2024
Job Requisition Number:R15556
By focusing on the future and providing the best student experience possible, Iowa State attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State , we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.
Iowa State University is a welcoming, global, and culturally diverse community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/diversity-and-inclusion/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.
All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.
Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 3410 Beardshear Hall, 515 Morrill Road, 515 294-7612, email eooffice@iastate.edu .
If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485 . Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485 . TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942 .
General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.