Job Information
Iowa State University Student Services Specialist II in Ames, Iowa
Position Title:Student Services Specialist II
Job Group:Professional & Scientific
Required Minimum Qualifications:Bachelor’s degree and 2 years of related experience
Preferred Qualifications:Experience advising or supervising student organizations or teams, including planning, implementing, and evaluating events.
Experience with mass scheduling software such as Workday or comparable.
Certified in food safety and extensive food training, compliant with Iowa Code.
Experience overseeing marketing and promotional activities.
Intermediate proficiency in Microsoft Programs, specifically Excel and Outlook.
Experience with scheduling systems like Workday and training platforms.
Experience coaching on policy and procedure adherence.
Job Description:
Are you passionate about shaping student experiences and eager to contribute to a dynamic team? Join Iowa State University Dining as a Student Services Specialist II within our Dining Student Staffing Office (DSSO). In this role, you'll be at the heart of our operations, managing personnel functions for over 1,400 student employees. Your day-to-day will involve everything from recruiting student workers and scheduling using cutting-edge systems like Schedule Source Teamwork, overseeing attendance and student employee needs, to conducting coaching sessions and create trainings for the Workday Learn platform.
You'll collaborate closely with various ISU departments, including University Human Resources, International Students and Scholars Office, ISU Dining Quality Assurance, IT, and many other departments across ISU, ensuring smooth operations and effective communication. This position offers a blend of administrative tasks, such as handling hiring, scheduling and onboarding new hires, with the excitement of working directly with students. You'll oversee training programs, manage schedules, and adapt to the fast-paced environment, making every day a new challenge.
Ideal candidates are innovative and tech-savvy, with experience advising, hiring, and using mass scheduling software. Your role will be crucial in enhancing our processes and contributing to the growth of our team. If you thrive in a dynamic setting and are ready to make a significant impact, we invite you to apply and join a supportive team that values your dedication and creativity.
Explore opportunities for career progression within ISU Dining and the broader university community and be part of a team that values your growth and contributions.
Provides direct services and/or programming to students.
Example of Duties
Provides guidance, counseling, and resources to students for a variety of services.
Delivers services and/or programming for students such as scholarship coordination, disability services, academic success programs, and resources, etc.
Advises students on policies and procedures.
Refers students to appropriate resources.
Level Guidelines
Intermediate-level position with solid professional and/or technical skills working under general supervision to achieve goals
Applies broad, working knowledge of the principles of the field to moderately complex, difficult, and varied problems and issues
Exercises judgment within defined procedures and practices to determine appropriate action and resolve problems
Responds to a broad range of inquiries and requests
May provide training and/or direction to lower-level staff
May lead projects of moderate scope and complexity
Provides guidance to students
Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.
Appointment Type:Regular
Number of Months Employed Per Year:12 Month Work Period
Time Type:Full time
Pay Grade:PS806
Application Instructions:
To apply for this position, please click on “Apply” and complete the Employment Application.
Please be prepared to enter or attach the following:
Resume/Curriculum Vitae
Letter of Application/Cover Letter
If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.Why Choose ISU?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:
Retirement benefits including defined benefit and defined contribution plans
Generous vacation, holiday and sick time and leave plans
Onsite childcare (Ames, Iowa)
Life insurance and long-term disability
Flexible Spending Accounts
Various voluntary benefits and discounts
Employee Assistance Program
Wellbeing program
Original Posting Date: September 17, 2024
Posting Close Date:October 1, 2024
Job Requisition Number:R15489
By focusing on the future and providing the best student experience possible, Iowa State attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State , we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.
Iowa State University is a welcoming, global, and culturally diverse community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/diversity-and-inclusion/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.
All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.
Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 3410 Beardshear Hall, 515 Morrill Road, 515 294-7612, email eooffice@iastate.edu .
If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485 . Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485 . TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942 .
General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.