Job Information
Ken Garff Automotive Group Quick Lane Service Advisor - Dewey Dodge in Ankeny, Iowa
Dewey Dodge, a Ken Garff Automotive Dealership, is currently looking for a Quick Lube Service Advisor that aligns with our core values and acts with respect, inte grity , gr owth , h umility and t eamwork.
Schedule: Monday: 6:45am - 5:00pm
Tuesday - OFF
Wednesday - Friday: 6:45am - 5:00pm
Saturday: 7:00am - 2:00pm
Looking for:
Desire to give outstanding customer service; quick to connect and build relationships with others.
Welcoming and approachable with a preference for exciting, fast-paced work
Self-starting and cooperative team player
Strong attention to detail and willingness to learn.
Why you’ll love working with us:
Flexible Scheduling
Maternity/Paternity Program
Competitive compensation package and 401k with company match
Wellness Time Off, plus holidays, plus a Personal Purpose Day
Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
Flex Spending, Health Savings Account , EAP, Wellness Plan, Mental Health Support and a Diabetes Management Program
Year-end bonus program for ALL employees (Garff Giveback)
Employee discounts on vehicle purchase, parts, service and more!
What you’ll do as a Quick Lube Service Advisor :
Greet all customers promptly and professionally
Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate
Provide customers with updates, estimates, and inspection results in a timely manner
Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry
Review all completed work and recommendations and collect payments from customer
Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information
Provide excellent service and review the customer satisfaction survey to each customer
At first glance, there’s nothing remarkable at Ken Garff . Our uniforms aren’t flashy, and our buildings look a lot like the competition. You may not see it right at first, but if you listen you’ll hear. Because listening isn’t just something we do; it’s part of who we are. It’s how we show that what we absolutely value the most (far more than buildings, uniforms or cars) is our people. And we thrive on treating them right. We listen because we believe listening matters. We’re just different that way.
Will you join us as a new Quick Lube Service Advisor ? Will you throw your energy and focus behind what we’re doing? Will you live our values and do things differently than you’ve ever done them? Will you listen and build trust and foster relationships? This organization, that started as an idea by a man named Ken Garff way back in 1932, needs one thing to keep its vision intact and its purpose of reinventing an industry moving forward. It needs you.
You're in for a great ride (excuse the car metaphor)
We're not your standard dealership or group of dealerships and we're pretty darn proud of that. We're out to do things differently. We want to consistently change, grow, and progress.
For that reason, our employees are proud of where they work. Our history is rich in the tradition of doing things differently. It began with Ken Garff himself. It continued through all of those who followed Ken and is alive and thriving today.
If you are having any issues with applying please reach out to our recruiting team at recruiterhelp@kengarff.com . Include in the email what state you are applying in. Thank you for your patience!