Job Information
Mom's Meals Systems Administrator in Ankeny, Iowa
Position SummaryThe IT Systems Administrator will maintain and improve our IT systems. You will analyze system requirements, address any problems and provide tested solutions to ensure performance and security. As an IT Systems Administrator, you will be joining a team of engineers, administrators and specialists who are passionate about enhancing technology to improve business processes. You will be responsible for handling ticket escalations, administration, internal support of the enterprise computer systems and peripherals. This position will lead documentation efforts for IT and escalation tracking with the Tier 2 and Tier 3 team as required. This position will also assist with the identification and remediation of vulnerabilities across all IT Systems and endpoints.Position Responsibilities may include, but not limited to
Examine and evaluate current systems and identify system requirements
Communicate with users on additional requirements and features
Collaborate with cross functional teams
Validate changes through testing
Train users on the new systems and provide support
Stay current with emerging technologies and technical advancements
Under limited supervision, provide analysis, design, standardization, implementation, and maintenance of server and storage systems in support of all business units including publicly visible operations
Create and maintain comprehensive documentation for all implemented systems for ease of operation, maintenance, identification, and handoff to other support departments
Support Windows and business applications both on premises and in the cloud
Monitor and enforce software compliance as applicable to ensure the environment stays current with technology and security demands
Provide escalated support of the Audio/Visual/CCTV infrastructure across the multiple locations
Analyze current or potential business processes and review existing information systems to identify opportunities for improvements
Assess and quantify potential benefits of solutions for business and technical processes
Adhere to best practices for software design, retention, documentation, and deployment strategies
Ability to learn, understand, and apply new technologies, methods, and processes
Ability to multitask, given various task assignments, assisting management in prioritization of tasks
Act as escalation point of contact for IT Support Team
Work across IT functions to troubleshoot and remediate issues that may arise on technical systems and applications used across the business
Strive to improve business processes that align with industry and company best practices to enhance security, efficiency, and process improvements
Participate on the design, implementation, testing, and processes for new technology functions, applications, and systems
Research new technology and report to IT Leadership findings; present findings that show business value
Build dashboards (i.e., Power BI), document reports, PowerPoints, etc. that show statistical data from ticketing systems, patching, and other system information; this data will be used to identify deficiencies and assist with the development for process, efficiency, security enhancements
Detect, identify, and remediate vulnerabilities across desktops, servers, mobile devices, and other devices/systems as required to drive down risk across the enterprise.
Required Skills and Experience
Associate's degree in IT related field or equivalent experience
5 years' relevant work experience
Proficient use of Windows 10, MS Office, Power BI and other traditional software tools
Knowledge of Windows Server Administrative Tools, Microsoft 365 administration, Azure and Active Directory Administration, and knowledge of windows server environments and server software
Intune, Samsung Knox, and other MDM tool knowledge
PC and Laptop imaging, configuration, and support
Preferred Skills and Experience
Bachelor's degree in IT related field or equivalent experience
Strong oral and written communication skills
Strong ability to work with team members across multiple departments
Possess a 'go-getter' mentality and be able to stay busy without being tasked with projects
Ability to lead a team with minimal supervision from management
Eager to learn new technologies, pursue technical training and certifications that will support personal and business growth
Professional demeanor and positive attitude; customer service orientation
Excellent communication and inter-personal skills
Familiar with programming languages PowerShell, Python, or other automation technologies
Ability to talk technically to non-technical people
Willingness to learn, earn certifications
Ability to learn Artificial Intelligence (AI) technologies and how they could securely be used to improve business processes, reduce cost and improve efficiency
Physical Requirements
Repetitive motions that include the wrists, hands and/or fingers
Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
Company Overview
Mom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom's Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.
EEO
Mom's Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.
Mom's Meals
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