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WestRock Company Business Resource Manager - WE Illinois/SE Iowa in Cedar Rapids, Iowa

Opportunity summary:

As Business Resource Manager, you will be responsible for serving as a liaison between Corporate Accounts, Strategic Regional Accounts, WestRock plants and Customer locations while effectively providing specialized support for designated WestRock customers. Additionally, this position will provide a value-based selling approach to engage WestRock resources at designated locations to ensure customer critical business issues/needs are met.

How you will impact WestRock:

· Serve as the liaison between WestRock and customer to support supplier plants in improving overall customer service

· Profitably grow volume and improve margins for assigned customers

· Create project plans and oversee end-to-end development of customer specifications, logistics, and troubleshooting customer

· Ensure the needs of customers are met while aligning to meet business objectives

· Assist with budget development and management cross-functionally with Sales and Financial Managers

· Develop understanding of customers’ market landscape to proactively identify areas of opportunities to add additional value, improve efficiency, and provide training for customer manufacturing lines

· Manage both internal and external customer relationships, providing value-added sales and service support solutions to deliver ongoing value

· Complete and Develop Opportunity Plans to be reviewed with Sales Manager on a regular basis

· Partner with manufacturing and account team to ensure customer needs are properly communicated

What you need to succeed:

· Possess safety mindset

· Bachelor’s degree preferred or equivalent industry experience

· 2 to 5 years of experience in packaging industry

· Possess a broad understanding of packaging equipment capabilities

· Demonstrated sales competence and business acumen

· Ability to provide clarity to complex problems and develop long-term solutions

· Ability to manage multiple accounts, deadlines, and interact effectively within a matrixed organization

· Local/Daily travel required with assigned territory/business

· Possess effective leadership qualities and insightful business judgment

· Excellent computer skills including Word, Excel, and PowerPoint

· Excellent written and verbal communication skills

· Change/Innovation Champion

· Effective problem-solving and decision-making skills

WestRock (NYSE:WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's team members support customers around the world from locations spanning North America, South America, Europe, Asia and Australia. Learn more at

WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.