Job Information
Butler America Data Entry Technician in Cedar Rapids, Iowa
Data Entry Technician
Location: Cedar Rapids, IA
Job ID: #69296
Pay Range: $19-22
This position is for a Data Entry Technician who is under direct supervision. Responsible for resolving basic customers' service and obtaining customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased. Applies basic skills in the execution of existing procedures.
Basic Qualifications:
Citizenship: Must be a US Citizen
Education: AA degree with a minimum of 2 years relevant experience
Primary Responsibilities:
• Works under direct supervision to provide satisfactory and quality customer service.
• Obtains customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased.
• Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Performs duties related to overall customer service.
• Scans incoming customer documentation.
• Files completed Service Notifications with all Customer Documentation.
• Archives files.
• Data entry on shared data files.
• Monitor a Group Email and forward emails to the appropriate team to work.
• Printing Delivery documentation
• Provides support to sales team with regard to customer concerns..
• Consistently documents customer service needs to identify patterns and maintain quality.
Required Skills:
• Effectively communicate with internal and external customers
• Ability to work within Microsoft Excel
Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law
Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.