Work in Iowa Veterans Jobs

Job Details:

3rd shift (10 pm to 6:30 am) with minimal overtime*

Some travel between local Quad City facilities as needed may be required. Weekly or less frequency

within 10 miles.

Job Description:

• To provide onsite deskside Tier 2 support performing the following duties

Job Duties:

• Performs/monitors standard processes or operations that are highly stable and/or relatively

consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing

printer toner, disposing of outdated assets, and resolving trouble tickets from

ServiceNow queues.

• Documents recording and/or distributing information. Has some breadth, depth and/or

frequency of interaction with external contacts. Typical examples include

updating assets in Asset Center, following KB articles for problem resolution,

and following unit specific processes.

• Responsible for effective e-mail communications and ability to create and maintain basic

documents/records:

TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports

--customer information updates – exterior ship orders --inventory, maintenance

or other service records--handling standard facilities administration requests

• Responsible for recognizing problems with the processes/operations supported. Is responsible

for resolving those problems with pre- established and documented solutions. Is

responsible for reporting to others those problems that fall outside the scope of

established procedures.

• Maintains equipment, supplies, data supporting processes or operations. Typical examples

includes scheduling routine equipment maintenance, ordering supplies,

monitoring inventory, updating data records, and interacting with suppliers.

• Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES:

--understanding basic printer operations to replace toner and pickup rollers,

performing trouble shooting by following KB article to resolve end user

tickets.

Skills

desktop, windows 10, support, troubleshooting

Top Skills Details

desktop, windows 10,support

Job Requirements:

• Knowledge of computing and networking concepts and fundamentals

• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.

• Knowledge of computer security policies and a general overall knowledge of computer security concepts.

• 1 year or more IT experience preferred, but recent college graduates will be considered

Education Requirements:

• Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent

Additional Information:

• Metatarsals are required on the first day

Pay and Benefits

The pay range for this position is $23.00 - $28.00/hr.

• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Clarion,IA.

Application Deadline

This position will be accepting applications until Dec 10, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.