Job Information
Iowa Department of Administrative Services Facility Waiver Eligibility Benefits Specialist in Council Bluffs, Iowa
Facility Waiver Eligibility Benefits Specialist
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Facility Waiver Eligibility Benefits Specialist
Salary
$46,737.60 - $68,390.40 Annually
Location
Council Bluffs - 51503 - Pottawattamie County, IA
Job Type
Full-time
Job Number
25-00478
Agency
400 Health & Human Services - Community Access & Eligibility - Assistance Programs
Division
Health & Human Services - Community Access & Eligibility - Assistance Programs
Opening Date
09/03/2024
Closing Date
9/15/2024 11:59 PM Central
LinkedIn Tag
#LI-POST
Point of Contact
Chris Silberhorn (csilber@dhs.state.ia.us)
Description
Benefits
Questions
Job Description
Overview:
HHS, Division of Community Access, Centralized Eligibility Unit, is seeking a Customer Service Benefits Specialist (Income Maintenance Worker) to assist vulnerable individuals in applying for or renewing facility or waiver Medicaid benefits.
Summary:
This is a full-time opportunity, Monday – Friday with typical hours being from 8:00 AM- 4:30 PM with overtime as needed. This position currently has the option to work from their home but is assigned to a Council Bluffs office. Any in-office requirements would involve travel to Council Bluffs without being eligible for reimbursement. The starting salary for individuals new to employment with the State of Iowa is $22.47/hour for this position. New employees are eligible for a raise after completing their first 6 months.
Core Essential Functions:
Analyze and interpret complex policies and procedures per state and federal regulations.
Collect and analyze information from customers and 3rd parties to calculate and determine eligibility.
Communicate effectively via phone, email and in person as needed.
Meet daily and monthly processing timeframes.
Prepare written documents and can clearly present, both in writing and orally.
Effectively manage an individual workload while working within a team.
Maintain high attendance.
Demonstrate excellent organizational and critical thinking skills.
Comply with all State of Iowa regulations and DHS Employee Handbook work rules.
The ideal candidate will have:
Excellent case plan development and critical thinking.
Strong communication and customer service.
Professional presence and strong work ethic.
Solid teamwork and consultation.
How to Apply:
For help creating a profile or entering your information, please go to the online Employment Application Guide (https://www.governmentjobs.com/Home/ApplicationGuide) . Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
We have a great total compensation package for all our full-time employees, including:
Eligibility for first raise after 6 months of employment (for new State employees)
Iowa Public Employees' Retirement System (IPERS)
Retirement Investors Club (RIC) (Employer Sponsored Retirement Plan)
Health, Dental and Vision Insurance
Vacation Leave
Sick Leave
Paid Holidays (9 days/year)
Flexible Spending Accounts
Life Insurance
Long-Term Disability Insurance
For additional information on benefits click here (https://das.iowa.gov/sites/default/files/hr/Benefits_at_a_Glance.pdf) . Our Benefits at a Glance (https://das.iowa.gov/sites/default/files/hr/benefits/documents/Benefits_at_a_Glance.pdf) outlines the amazing benefits for this position.
The State of Iowa is an EEO/AA Employer
HHS values those with “lived experience” and encourages foster youth, foster parents, and/or parents who were in the DHS (HHS) system to apply. Minorities, women, veterans, and persons with disabilities are also encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).
Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visitwww.dhs.gov/E-Verify.
Minimum Qualification Requirements
Sixty semester hours (or equivalent academic units) from an accredited college or university;
OR
a combination of education and experience substituting the equivalent of one year of full-time public contact work experience obtaining, analyzing and/or evaluating data for each year of the required college education (on the basis that thirty semester hours is equal to one year of work experience);
OR
employees withcurrentcontinuous experience in the state executive branch that includes experience equal to 18 months of full-time work at a Clerk Advanced level or above involving public contact experience on a regular basis in a service area.
For additional information, please click on thislink to view the job description (https://das.iowa.gov/sites/default/files/hr/documents/class_and_pay/JobClassDescriptions/IncomeMaintenanceWorker2-03089.pdf) .
Why Choose the State of Iowa?
At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.
Our Robust Benefits Package Includes:
Competitive Compensation:
Enjoy a competitive salary that reflects directly on your skills and expertise.
Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.
Health and Wellness:
Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.
Retirement Planning:
We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .
Paid Time Off:
Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.
Professional Development:
Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.
Employee Assistance Program (EAP):
We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.
Diversity and Inclusion:
Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.
Join Us - Elevate Your Career:
Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
Yes - I understand and agree.
No
02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
03
Do you have sixty semester hours (or equivalent academic units) from an accredited college or university?
Yes
No
04
How many years do you have of a combination of post high school education AND/OR full-time public contact work experience obtaining, analyzing and/or evaluating data for each year of the required college education? Thirty semester hours is equal to one year of work experience.
I do not have any of the education or experience
Less than two years of the combined education and/or experience
Two years or more of the combined education and/or experience
05
Are you a current State of Iowa employee (executive branch)? IF YES - How many months do you have of full-time work at a Clerk Advanced level or above involving public contact experience on a regular basis in a service area for the State of Iowa?
I am not a State of Iowa employee
Less than 18 months of full-time work at a Clerk Advanced level or above involving public contact experience on a regular basis in a service area for the State of Iowa
More than 18 months of full-time work at a Clerk Advanced level or above involving public contact experience on a regular basis in a service area for the State of Iowa
06
Which best describes your education and experience? (if multiple responses apply for you, please choose the one that has the higher points).
Bachelor's Degree (or higher) or 4 plus years work experience with a major/emphasis in a Human Services related field (ie: Social Work, Counseling, Public Administration, Human Resources, Communications, Criminal Justice, Paralegal)
Associate's Degree or 2 plus years work experience with a major/emphasis in a Human Services related field (ie: Social Work, Counseling, Public Administration, Human Resources, Communications, Criminal Justice, Paralegal)
Not Applicable
07
How many years of full-time work experience do you have communicating with internal and external clients and customers in a call center environment to meet their needs?
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
08
How many years of full-time work experience do you have in determining eligibility, need and benefits (or similar experience) for a client?
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
09
How many years of full-time work experience do you have utilizing independent judgement to make correct decisions based on information received?
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
10
How many years of full-time work experience do you have interpreting information received and determining whether it meets criteria found in various policies or regulations?
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
11
How many years of full-time work experience do you have utilizing computer systems to document information while simultaneously obtaining it from the caller?
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
12
Please review the sample "essential functions" below: • Applies innovative solutions to problems; designs new methods where established methods and procedures are inapplicable or are unavailable. • Carries out customer service activities requiring regular attendance at work and to report to work on time. Field Operations processes contain critical time frames and excessive absenteeism negatively impacts the meeting of those time frames subsequently affecting customers and other community partners. • Comprehend, interpret and apply work rules, policy, regulations and procedures as well as concepts and principals of the specific work duties in order to meet performance standards. • Effectively communicate orally by expressing ideas and facts to individuals or groups; makes clear and convincing presentations (free of grammatical and factual errors) both orally and in writing; listens to others; facilitates an open exchange of ideas; build, foster and maintain partnerships at a variety of levels. Actively listens to facilitate the exchange of information in order to provide positive and professional customer service both within the agency and in the community. • Identifies a need for and knows where or how to gather information by prioritizing, organizing and maintains information to meet completion deadlines. • Identifies rules, principles, or relationships that explain reasonable facts, data, or other information that analyzes information and correct inferences or draws accurate conclusions. • Interacts in a team environment to manage group processes, facilitates and encourages cooperation pride, trust and group identity, fosters commitment and team spirit; works with others to achieve goals. • Obtain information from a wide variety of sources, including written materials, telephone conversations and through computer databases and to be able to read and interpret the data. Ability and knowledge of Word, Excel, and the Internet. • Obtains information from a wide variety of sources, including reading written materials, documenting telephone conversations, searching computer databases in order to interpret information and accurately communicate the information to others. • Operate office equipment and maintain files including those in the following formats Word, Excel, PDF and the Internet; Type and perform data input and retrieval on a computer. Maintains and troubleshoots computer equipment with the assistance of IT. • Perform mathematical calculations accurately in the process of completing assigned duties. • Prioritize and organize work tasks in such a way that deadlines are met and work performance meets expectations. • Troubleshoots problematic situations to find innovative solutions to present to administration and the supervisor. Confronts crisis situations and high stress situations in a calm and orderly manner maintaining confidential information as required by the agency and assuring safety is a top priority for all in the office. • Understands quality is defined by the customer; therefore services are designed by working closely with customers and measuring performance in meeting their needs and expectations. • Within an office environment, provides Division support to large segment of agency through managing internal and external requests for information and legislative reviews requiring comprehension of request, independent judgment to assign and adherence to agency formatting of timely response or communication. Interact with employees and customers in a positive customer service manner in order to resolve problems and answer customer inquiries. Customer contacts may include correspondence, telephone or walk-ins to the local office. Are you able to perform the above essential functions?
Yes
No
Required Question
Agency
State of Iowa
Website
hhs.iowa.gov
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