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BMC Helix ITSM Engineer

Anywhere

Type: Contract-to-Hire

Category: Engineer

Industry: Government

Workplace Type: Remote

Reference ID: JN -102024-91290

Date Posted: 11/15/2024

Shortcut: http://careers.eliassen.com/wHi6xK

• Description

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Description:

Remote | Travel to Salt Lake City, UT Required

We have an exciting opportunity for a BMC Helix ITSM Engineer with our industry-leading client.

Due to federal security contract requirements, applicant must be a United States Citizen.

Rate: $75 - $85 / hr. w2

Clearance:

• Preferred: Top Secret (TS/SCI)

• Acceptable: Secret

• Open to considering candidates with any clearance level.

Location:

• Candidates can live anywhere in the country.

• Must be willing to commute or travel to Salt Lake City, UT for 1-2 weeks per month.

• All travel expenses will be fully paid by client.

Responsibilities:

• Navigate Windows Server OS

• Troubleshoot incidents and problems with the Remedy System

• Review logs and system performance; report anomalies using the incident management process

• Use BMC Remedy logs and Developer Studio to troubleshoot complex workflow issues

• Work with BMC to troubleshoot complex workflow issues

• Perform patching and deployments

• Ensure accurate and appropriate use of the system and data via configuration, maintenance, troubleshooting, and report development

• Support the implementation of system enhancements to improve system reliability and performance

• Fulfill standard requests such as report development, foundation data updates, and system monitoring

• Develop BMC AR System and BMC ITSM using Developer Studio

• Work with Smart Reporting or Helix Dashboards to build reports and dashboards using data from the ITSM system and other data sources

• Install, upgrade, and troubleshoot BMC ITSM Suite

• Coordinate large complex Remedy migration, upgrade, and development projects

• Review complex customer functional requirements and determine how to deploy in Remedy

• Produce professional-level technical documentation

Experience Requirements:

Experience – Required:

• 5+ years of direct BMC Helix ITMS engineering and administration experience

Experience – Nice to Have:

• Redhat OS navigation

• BMC DWP and DWP Catalog (Linux) installation and troubleshooting

• BMC Remedy Single Sign On (RSSO) installation and troubleshooting

• Helix Dashboards installation and report creation

• Experience with containerized infrastructures deploying BMC software

Education Requirements:

Required:

• 5+ years of direct Helix ITSM experience with a BS Degree in computer science or related field -OR-

• 8+ years of direct Helix ITSM experience without a BS Degree + a BMC Professional Certification

Nice to Have:

• BMC Professional Certification in DWP-A, Helix CMDB, or Innovation Studio

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.

About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!