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About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

At Lumen, our mantra is simple: Automate everything, all the time. We’re transforming how technology is provisioned, optimized, and delivered, with a relentless focus on eliminating inefficiencies and delivering seamless user experiences. As we migrate our telecom operations to a Network as a Service (NaaS) model, we’re looking for a Business Process Architect who is part engineer, part process optimizer, and all about the details.

The Opportunity

We’re seeking a talented individual who thrives at the intersection of process design, automation, and system engineering. You’ll assist in the discovery, mapping, and optimization of intricate processes, ensuring they’re primed for automation using cutting-edge tools and technologies. From conceptualizing detailed workflows to collaborating with technical teams for implementation, you’ll play a key role in driving efficiency and innovation across our operations.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

• Process Analysis & Design: Assist in mapping, documenting, and analyzing current processes with an eye for detail. Help design future-state workflows optimized for automation and exceptional user experiences.

• Automation Enablement: Identify opportunities for automation and continuous improvement. Collaborate with teams to streamline human interventions, ensuring a frictionless user experience.

• Orchestration & Integration: Support the definition and modeling of processes for automated orchestration using tools like Temporal. Assist in integrating human task management systems, such as ServiceNow, into automated workflows.

• Technology Understanding: Work closely with engineers and developers to align process designs with system capabilities. Stay informed about cutting-edge technologies, especially in telecom and NaaS domains, to drive innovative solutions.

• Tools Mastery: Use modern process modeling tools like Miro, Lucidchart to create clear, actionable visualizations. Help design project-based workflows for ServiceNow and milestone-based flows for platforms like OneVizion for custom builds and tailored solutions.

• Stakeholder Collaboration: Partner with cross-functional teams, including engineering, operations, and product, to ensure alignment on goals and execution. Collaborate with UX and design teams to ensure flows support an amazing customer and operator experience.

What We Look For in a Candidate

Required Qualifications:

• Bachelor’s degree in Engineering, Computer Science, or a related field (or equivalent experience).

• Typically 10+ years related experience, 8+ years related experience with Masters degree.

• 3+ years in business process architecture, process engineering, or a related role, preferably in telecom or technology sectors.

• Experience with automation-focused tools and technologies, such as Temporal, ServiceNow, or similar platforms.

• Background in process modeling with tools like Miro, Lucidchart, or equivalent.

• Understanding of system design and the ability to collaborate with technical teams.

• Familiarity with modern automation frameworks, APIs, and integration methods.

Preferred Qualifications:

• Attention to detail; thrives in complexity.

• Passion for innovation, process optimization, and pushing the boundaries of automation.

• Strong problem-solving skills with a focus on results.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

$136,121 - $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.

$142,603 - $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits (https://www.lumenbenefits.com/httpdocs2/index.html)

• Bonus Structure

Requisition #: 336316

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

01/02/2025