Work in Iowa Veterans Jobs

Position Overview: We are seeking an Infrastructure Engineer-Jr. with a strong emphasis on customer service and IT support. This role requires excellent organizational, communication, and customer service skills to maintain high levels of customer satisfaction. The ideal candidate will have strong interpersonal skills and the ability to collaborate effectively.

Key Responsibilities:

• Provide exceptional customer service by taking questions from business partners and assisting with their needs.

• View and manage client data, help with IT asset management systems, and organize and review hardware inventories.

• Look up warranty status on hardware, review requests, and submit security requests for website logins.

• Assist business units (BUs) and advisors with technical questions and needs.

• Participate in the current hardware refresh project and provide phone support.

• Assist with the rollout of new equipment, including imaging, software installation, and handling migrations.

• Answer technical calls, emails, and instant messages from business partners.

Training:

• A comprehensive training program with a turnaround time of 4 months.

Required Qualifications:

• A 4-year degree.

• Relevant internship or professional experience in IT customer service, IT support, or IT troubleshooting.

• Basic planning/organizational, time management, decision-making, and superb written/verbal communication skills.

• Ability to maintain accuracy and confidentiality.

• Strong problem-solving and big-picture/conceptual skills.

• Ability to work with people at all levels and embrace change.

Preferred Experience:

• Call Center or Customer Service experience is a plus.

Technologies and Systems:

• Windows Operating System

• Microsoft Office

• Proprietary software

• Mobile Devices (Laptop/Desktop/iPad)

• Citrix Receiver/XenDesktop/XenApp

• Cisco networking (LAN/WAN/Wireless)

Team and Culture:

• Join a team of about 60 people providing hardware/software support through calls, walkups, email, and IM.

• Support approximately 4,000 people throughout the US.

• Unique team structure with no tiered helpdesk or issue escalation between technicians, emphasizing collaboration and communication.

Skills:

• PC Technician

• Customer support

• Coding

• Windows troubleshooting

• Scripting (PowerShell)

Top Skills:

• PC Technician

• Customer support

• Coding

• Windows troubleshooting

Additional Skills & Qualifications:

• Strong customer service skills.

• Team player mentality.

• Patience and problem-solving skills.

Experience Level:

• Entry Level

Pay and Benefits

The pay range for this position is $25.00 - $30.00

• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Des Moines,IA.

Application Deadline

This position will be accepting applications until Dec 12, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.