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What You'll Do

Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all.

Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years.

As Principal continues to modernize its systems, this role will offer you an exciting opportunity to build solutions that will directly impact our long-term strategy and tech stack, all while ensuring that our products are robust, scalable, and secure!

What you will be doing:

• Log, diagnose and resolve computer-related tickets. May coordinate the initial set-up and maintenance/repairs of computer hardware and/or client software.

• Log, diagnose and resolve computer-related tickets. Ensure timely resolution or response to trouble tickets to minimize impact on business partners daily activities.

• Troubleshoot and identify problems, suggest solutions and/or determine escalation path with team, support areas and/or vendors.

• May configure, install and maintain complex PC-related hardware and software in accordance with established procedures and guidelines and provide instruction/education to PC users in adapting new systems.

• Assist in testing new applications and technologies and report on their functionality. May coordinate the timely and effective repair of computer hardware in accordance with established guidelines.

• Assist with documentation for troubleshooting or applications and train team members and business partners.

• Monitor applicable systems and communicate issues in accordance with established procedures and guidelines. Identify trends and ensure systems are available and operational to keep overall downtime to a minimum. May assist in the development of policies/procedures on security, data back-up, equipment usage and maintenance.

• Perform other job-related duties or special projects as required.

Who You Are

We are looking for someone with:

• High school diploma or equivalent required

• Computer-related designation or certification preferred

• 1+ years related work experience required

• Intermediate technical PC skills including knowledge of operating systems, networking and/or hardware required

• Must be detail oriented and have strong communication, customer service, analytical and problem-solving skills

• Ability to maintain confidentiality is essential

Salary Range Information

Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)

$18.39 - $35.19 / hour

Time Off Program

Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness.

Pension Eligible

Yes

Additional Information

Work Environments

This role offers in-office, hybrid (blending at least three office days in a typical workweek). You’ll work with your leader to figure out which option may align best based on several factors.

Work Authorization/Sponsorship

At this time, we're not considering candidates that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.

Nonimmigrant Workers (https://www.uscis.gov/working-in-the-united-states/temporary-nonimmigrant-workers) and Green Card for Employment-Based Immigrants (https://www.uscis.gov/green-card/green-card-eligibility/green-card-for-employment-based-immigrants)

Investment Code of Ethics

For Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

While our expertise spans the globe, we're bound by one common purpose: to foster a world where financial security is accessible to all. And our success depends on the unique experiences, backgrounds, and talents of our employees – individually and all of us together. Explore our core values (https://www.principal.com/about-us/careers#core-values) , benefits (https://www.principal.com/about-us/careers#benefits) and why we’re an exceptional place (https://www.principal.com/about-us/careers#reputation) to grow your career.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Posting Window

We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.

Original Posting Date

11/25/2024

Most Recently Posted Date

11/25/2024