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About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Project Manager is the primary single point of contact for Specialty process improvements and strategic initiatives spanning Mass Markets Field Operations. Focus will include supporting regional leaders in driving growth and operational efficiencies in the Specialty arena, with a focus on productivity improvements. Inclusive of Design Services/Local Enterprise, Central offices, Customer Premise Equipment, Air Pressure, and 911. The Project Manager is responsible for planning, organizing and managing the implementation of initiatives to meet scope, timing and budget expectations and overall project outcomes. This role requires collaboration and communication across national teams including Sales, Operations support, Service Delivery, Service Assurance, Network Planning and Implementation, Training and development, and Enterprise Field Services for the completion of complex solutions to meet business needs and is engaged according to PMO criteria and standards.

Location and Schedule

This is a Work From Home Position in the United States.

The Main Responsibilities

• Partner with various LUMEN Project Management, Network Implementation, Construction, Service Delivery, Field Operations Teams to oversee and manage prioritized projects and key initiatives supporting Specialty Operations.

• Drive strategic initiatives and programs that advance the growth and operations of the specialty team functions within Mass Markets Field Operations.

• Works with field leaders at all levels to identify opportunities for education, coaching and improved processes and tools.

• Support regional field operations in the implementation of end-to-end processes inclusive of hands-on introduction, feedback, training development and Field compliance.

• Coordinate with supporting teams including Service Delivery, Service Assurance, Network Planning and Implementation, Training and Development, Enterprise Field Services and others to ensure end-to-end process support.

• Plan, organize, and manage projects/work activities to attain objectives, deliver on schedule and on budget.

• Translates opportunities into meaningful programs; executes in a complex, matrixed environment.

• Designs and delivers effective and innovative communication in multiple methods including creating videos, presentations and other communications leveraging the Microsoft suite.

What We Look For in a Candidate

Minimum:

• Bachelor's or equivalent and 3+ years related experience in Specialty operations.

• In depth working knowledge and experience within Specialty Operations arena.

• Demonstrate self-motivation, the ability to act in a self-directed manner, with a sense of urgency and desire to contribute to the growth of the company.

• Ability to manage and prioritize multiple tasks, projects, and clients in parallel in a time sensitive environment

• Ability to communicate effectively, strong customer communication skills are a requirement

• Ability to deal with remote client relations through phone, email and online sources in order to enhance the partner experience

• Demonstrated ability to use and apply business acumen, working knowledge of Microsoft Office Suite

• Ability to work effectively in cross-functional teams such as Sales, Marketing, Engineering, Finance, Product, Operations and Support

• Demonstrates positive outlook, growth mindset, customer obsession (external & internal), and openness to diverse perspectives.

Preferred:

• CAPM or PMP Certification, 4+ years in Project Management Experience

• Minimum 5+ years of experience with Design Services and/or Central Office workflow, or environments.

• Demonstrate subject matter expertise in Specialty operational processes, systems, and network reliability expertise.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$82,969 - $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$87,117 - $116,156 in these states: CO HI MI MN NC NH NV OR RI

$91,266 - $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits (https://www.lumenbenefits.com/httpdocs2/index.html)

Bonus Structure

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 336030

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

01/14/2025