Job Information
Frontdoor Responsible Managing Employee (RME) in Des Moines, Iowa
Overview
Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com.
Responsibilities
Summary : As an RME (or Qualifying Person), you will oversee and evaluate a network of contractor’s work who perform appliance, electrical, HVAC, and/or plumbing consultation, diagnosis, repair, maintenance, and improvement. Interact with all departments including field sales. Recruit, hire, coach, oversee, and evaluate new and existing contractors within their network(s) as needed.
Responsibilities:
Available for all testing should it be required to obtain company multi-trades licenses and/or shilled trade licenses.
Able to complete all required work experience forms, licensing forms and signatures needed to process license applications in a timely fashion.
Oversees and evaluates the quality and cost of an assignedcontractor networkby analyzing and interpreting reports and statistical data and assigning tasks as needed.
Educates, trains, and provides ongoing coaching tocontractors as neededon company policies and procedures.
Analyzes data to determine gaps incontractoravailability and performance to make recommendations, build commitment, and overcome obstacles.
Provides technical support, remote diagnosis, and triage using Zoom and other multi-channel interactions in the diagnosis and repair of Customers' service or maintenance needs.
Serves as a trusted “Advisor” for best practices and cost efficiency for members and delivers a great member experience by walking them through simple, step by step instructions to better understand their service or maintenance need and potential options.
Enhances and maintains technical knowledge of current trade standards, codes, and procedures regarding safe and effective do-it-yourself/do-it-with-me instruction.
Acquires and maintains knowledge and understanding of product for application in every business transaction.
Develops business relationships and responds to sales inquiries and service needs.
Grows the business and other sales objectives and key results (OKRs) as identified.
May assume other duties as applied.
Qualifications
Minimum Education, Licensure and Professional Certification requirements: High school diploma or equivalent required, Trade-specific licensure preferred. Able to meet requirements to serve as an RME formulti-trade (General Contractor) licenses and/or skilled trade licenses (HVAC, Plumbing and Electrical).
Minimum Experience required (number of years necessary to perform role) : 7+ years of recent trade-specific experience required.
Travel: Up to 50% in first year, and potential for less after
Required Skills:
Ability to obtain and maintain licensure as RME for a multi-trade (General Contractor) license and/or skilled trade licenses (HVAC, Electrical and Plumbing) in multiple jurisdictions.
Have 7+ years of verifiable experience, through either (1) employment in the last 10 years as a journeyperson, foreperson, supervising employee, or contractor in a specific trade, such as plumbing, electrical, appliance repair, or HVAC; or (2) a combination of journey-level work experience in the last 10 years, and or education (trade school, etc.).
Ability to maintain confidentiality and work as a team player in a professional manner.
Customer service and conflict resolution skills; Negotiation and sales skills; Analytical skills; Organizational and time management skills; Problem solving and decision-making skills; Project management, organization, multi-tasking, and prioritization skills; Business and financial acumen.
Be a subject matter expert specific to general contracting and/or other major trades HVAC, Electrical, Plumbing.
Provide expertise specific to dealing with state and local inspectors/regulators.
Provide expertise as it pertains to various business lines within the organization.
Excellent written and verbal communication skills.
Microsoft Office (Word, Excel, PowerPoint, Outlook, PowerBI) and verifiable high-speed internet connection
Ability to carry up to 50 lbs may apply then as luggage is involved. Walking, and driving will also become a portion of daily requirements during these times as well.
Preferred Skills:
Have multi-trade contractor and/or skilled trade licenses with no disciplinary action in any U.S. jurisdiction (State, County, City). Licenses should be in active status, or readily able to be activated.
Ability to systematically triage and diagnose appliance, HVAC, electrical, plumbing systems.
Ability to analyze problems and use professional judgement to offer appropriate course of action according to company procedures and policies.
Strong communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner.
Are a self-starter, personable and can develop relationships that create sales, in-person or virtually.
Other/State Specific
This role pays between $105,900/yr to $152,500/yr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.
Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.
Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.
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Job Locations US-IA-Des Moines
ID 2024-3505
Category Contractor Relations
Type Full Time
Company PRO Frontdoor Pro, Inc.