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The Senior Genesys DevOps Engineer Supports development and execution of cloud implementation strategy within organization's existing IT infrastructure. The Senior Cloud Solutions Engineer work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Senior DevOps Engineer – Genesys Cloud + Automation Focus

Job Description Summary

As Senior Cloud Solutions Engineer, you will guide the development and execution of sophisticated cloud strategies and automation initiatives, focusing on enhancing the IT Genesys Cloud infrastructure. This role involves leveraging DevOps principles, REST API integrations, and automated solutions to optimize platform monitoring and data recovery efficiencies.

Job Description

The Senior Cloud Solutions Engineer is responsible for designing, implementing, and optimizing the organization’s Genesys Cloud monitoring strategies. This role encompasses the use of REST API’s, web-based scripting language (PowerShell, JavaScript, Python, etc..), emphasizing infrastructure as code, and continuous integration with appropriate change management. Key responsibilities include:

• Developing and maintaining cloud infrastructure solutions with a focus on DevOps practices, automation, and RESTful APIs to enable seamless integration and scalability.

• Collaborating with stakeholders across teams to evaluate cloud solutions, identify opportunities for automation, and ensure that systems align with organizational goals.

• Driving the adoption of DevOps tools and methodologies to streamline deployment pipelines, monitor infrastructure, and improve release cycles.

• Working closely with Genesys Cloud data leaders and engineers to develop detailed specifications for new cloud services, with a strong emphasis on automated, scalable, and resilient infrastructure.

• Auditing the deployment of multiple Genesys Cloud environments, monitoring their performance, and documenting potential enhancement to improve efficiency.

• Leveraging automation frameworks to reduce manual intervention and optimize infrastructure management, applying technologies such as Ansible, Terraform, or similar tools.

• Implementing and consuming REST APIs for seamless integration across various cloud services and internal systems.

• Guiding the team in designing robust cloud solutions, making strategic technical decisions, and contributing to the overall cloud infrastructure roadmap.

This role demands a high degree of autonomy and initiative, with substantial latitude in setting objectives and determining the most effective approaches to cloud and automation solutions.

Use your skills to make an impact

Required Qualifications

• 5+ years of experience in cloud solutions, DevOps, and infrastructure, with a focus on automation and API integrations.

• Proven experience with DevOps tools (e.g., Jenkins, GitLab CI/CD) and infrastructure-as-code (e.g., Terraform, Ansible).

• Proficiency in RESTful API design and integration to support automation and service interactions.

• Strong automation skills with scripting and tools to reduce manual processes and improve operational efficiency.

• Passionate about driving innovation in cloud solutions and enhancing user experiences through automation and streamlined processes.

• Given the need for real-time collaboration with our clients primarily based in the Eastern Time Zone (ET), preference will be given to candidates who can work within these hours.

Preferred Qualifications

Bachelor’s Degree in Computer Science or 8+ years related field.

• Experience with additional DevOps practices, including containerization (e.g., Docker, Kubernetes) and monitoring/alerting tools (e.g., Prometheus, Grafana).

Additional Information

This position plays a critical role in advancing the organization’s Genesys Cloud strategy through DevOps and automation, helping to achieve greater agility, reliability, and scalability in the infrastructure.

Work-At-Home Requirements

• WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.

• A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.

• Satellite and Wireless Internet service is NOT allowed for this role.

• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

#LI-Remote

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$104,800 - $144,300 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.