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A Senior Technical Leader who can design and implement innovative solutions using Google Cloud Contact Center AI and Generative AI products. You will be responsible for leading the technical vision, architecture, and development of conversational AI applications that leverage natural language understanding, speech synthesis, and generative models. You will also collaborate with cross-functional teams, clients, and partners to deliver high-quality and scalable solutions that meet business objectives and user needs.

Job Responsibilities:

· Lead large-scale, complex digital transformations aligned with client growth strategies and objectives.

· Provide thought leadership and guidance on latest trends in the Customer Care and Experiences, powered by Data & AI.

· Define and execute the technical strategy and roadmap for Google Cloud Contact Center AI and Generative AI projects

· Design and develop conversational AI applications using Google Cloud products such as Dialogflow, CCAI Agent Assist, CCAI Insights, Speech-to-Text, Text-to-Speech, and CCAI Platform

· Ensure the quality, performance, security, and scalability of the solutions using best practices, standards, and tools

· Provide technical leadership and guidance to the development team and stakeholders

Preferred Locations: San Francisco, but open to all Accenture Office locations in the US

Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.

What You'll Need:

· Minimum 10+ years of experience in the contact center space, including technologies like Genesys, Five9, Nice, Avaya.

· Minimum 5+ years of experience in Google Cloud Platform and Google Cloud Contact Center AI products

· Strong knowledge of natural language processing, speech synthesis, and generative models

· Proficient in Python, Java, and other programming languages

· Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Bonus if you have:

· Bachelor’s degree in computer science, Engineering, or related field

· Experience with Google Contact Center AI Platform

Professional Skills:

· Excellent communication, presentation, and problem-solving skills

· Ability to work independently and in a team environment

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)

Role Location Annual Salary Range

California $131,100 to $302,400

Colorado $131,100 to $261,300

District of Columbia $139,600 to $278,200

New York $121,400 to $302,400

Maryland $121,400 to $241,900

Washington $139,600 to $278,200

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What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.