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GovCIO Systems Administrator - Tier 2 Support in Des Moines, Iowa

Overview

GovCIO is currently hiring for a remote System Administrator - Tier 2 Support with an active Secret clearance in support of our DEA Bluestone program.

Responsibilities

  • Will serve as an escalation point for the field service customer support professionals that are onsite supporting over 300 customer sites with approximately 18,000 users worldwide

  • Ideal candidate would have over five years of Windows system administration experience and be comfortable working in a team environment

  • Looking for a self-starter who is willing to ensure top level customer support is provided to users as well as field service personnel

Qualifications

  • Bachelor's with 5 - 8 years of IT administration support experience (or commensurate experience)

  • Clearance Required: Active Secret clearance

  • Working directly with Customers to resolve problems such as:

  • Network access, remote and local

  • File access/restore

  • iPhone setup

  • O365/M365 Email access

  • Microsoft Office Applications

  • Windows Server maintenance, troubleshooting

  • Active Directory, Group Policy, DHCP, DNS

  • Printer/Plotter Setup

  • iDRAC (local and remote server management)

  • Backup systems

  • Cohesity

  • Commvault

  • VPN Technologies

  • Zscaler

  • Cisco AnyConnect

  • Citrix VDI

  • VMware

  • ESXi

  • vCenter Server

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range

USD $71,150.00 - USD $98,427.00 /Yr.

Submit a referral to this job (https://careers-govcio.icims.com/jobs/4594/systems-administrator---tier-2-support/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834385473)

Location US-Remote

ID 2024-4594

Category Information Technology

Position Type Full-Time

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