Work in Iowa Veterans Jobs

Description

This req is for the rehire of existing leads. TDR team leads will be responsible for leading a team of technicians through the TDR process Iowa. The lead will also provide support to the technicians and may possibly have to test devices. The leads will be working close with Trinity TIS staff on site.

Experience Level

Expert Level

Technical Dress Rehearsal (TDR): Coordinates, tests, and

triages break/fixes among workstations, printers, status boards, paper

scanners, barcode scanners and faxing from Epic. TDR phase has two objectives:

1. The

site needs EPIC capable devices (desktop, laptops, monitors, printers,

scanners, etc.) for all required workflows

2. EPIC

capable devices need to be tested for all documented functions

Scope of work:

· You and your TDR team will be

testing each device in the weeks and months prior to go-live. These devices

include workstations, printers, e-signature pads, bar code scanners, and other

end-user devices that integrate with the Epic EHR.

· You will participate in site

visits, walkthroughs, surveying devices, identifying gaps, procuring and

deploying new devices, and executing a Technical Dress Rehearsal (TDR).

· You will be responsible for

traveling to Trinity Health locations to Lead a team of 3-5 hardware

technicians as well as providing hands-on field support in preparation for

their Epic Go-Live. The hardware technicians teams will be following a testing

script and will be expected to provide outstanding customer service and

hands-on technical support to Trinity Health staff.

· You will be given access to

EPIC applications, given permission levels necessary to complete testing as

well as access to all TIS spaces (voice data closets) and all areas where EPIC

devices reside.

Lead Responsibilities:

· Lead a team of 3-5 hardware

technicians

· Review and Distribute the

testing locations and goals for each day

· Support team with any real

time escalations (ie. printer mapping, alignment fixes)

· Create and modify Team’s

Excel worksheets

· Report daily metrics and

completed work to TDR leadership

TDR Analyst Responsibilities

· Testing workstations and

peripheral devices, using Epic software modules and executing Epic test

scripts, to ensure printing queues are created and printers are mapped to the

correct workstations, and peripheral devices are working as expected.

· Providing detailed

information on each failed workstation or device, using Epic modules and Epic

test-script outputs, to ensure proper and efficient turnaround times for

failure troubleshooting and resolution. Understand expected results and

document failures effectively based on test script requirements.

· Follow-up and retest assigned

issues.

· Assist with Epic device

readiness activities (e.g., device labeling).

· Perform end-user device

testing at campus locations as directed.

· Occasionally interact with

clinicians to obtain clarification on the use of devices as it relates to their

clinical workflows.

· Perform testing on

workstations, printers, and peripheral devices using a detailed testing script.

· Hours may need to be flexible

given availability and access to hospital departments.

· The technician will need

commute to hospital campuses, physician practices, and clinics as needed.

Additional Skills & Qualifications

· Prior experience with

supporting Epic implementations

· Required Excel skills

Required Strong communication skills, both verbal and written

· Required Strong attention to

detail

· Required Strong attention to

punctuality and adherence

Pay and Benefits

The pay range for this position is $40.00 - $40.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Des Moines,IA.

Application Deadline

This position will be accepting applications until Dec 25, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.