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One of the top 10 healthcare systems in the US has implemented a common EHR platform, powered by Epic, across all 80-plus hospitals nationwide to improve patient care and efficiency.

The next wave (Wave 11 / MercyOne) of their End User Device readiness and transition to Epic EHR software (TogetherCare) will start in April 2024. This transition includes four distinct readiness phases and a final Go Live phase in June 2025. Technicians will stay onboard throughout all phases, gaining 14 months of EMR implementation experience in a healthcare setting.

Phases:

• Inventory & Assessment: Document all hardware and peripherals to assess and remediate the environment for Epic Go-Live. Technicians will find and document devices in the inventory system, provide daily reports to project leads, and work in both hospitals and ambulatory sites. Schedules will be less structured towards the end of this phase as undiscovered devices become harder to identify.

• Deployment: Install and deploy newly acquired hardware and peripherals in preparation for Technical Dress Rehearsal (TDR) and Epic Go Live. Activities are coordinated by team leads, and technicians will image, deploy, and install devices, unbox equipment, and dispose of packaging materials. Daily reports will be provided to team leads.

• Technical Dress Rehearsal: Ensure all devices are capable of Epic-required workflows and test all documented functions. Technicians will test each device according to scripts, marking items that fail to ensure adjustments can be made before Go-Live.

• Go Live Support: Provide last-minute deployment, testing, configuration, and support for sites and devices prior to Epic software cutover and production usage. This phase includes pre and post Go-Live support, with technicians working in a 24x7 model to address any issues that arise.

Candidates should have basic computer understanding and troubleshooting skills, as well as customer service skills, as they will interact with IT staff, doctors, nurses, and patients. This project may require travel between sites, with travel reimbursement following TEKsystems GS travel policy.

Skills:

• Customer service

• Deployment

• Troubleshooting

• Hardware/software

Top Skills Details:

• Customer service

• Deployment

• Troubleshooting

• Hardware/software

Experience Level:

Entry Level

Pay and Benefits

The pay range for this position is $20.00 - $20.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Des Moines,IA.

Application Deadline

This position will be accepting applications until Dec 18, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.