Work in Iowa Veterans Jobs

Description:

Provides Tier 2 desktop support (telephone, deskside, remote) to users, operating systems (Windows and MacOS), email, standard end user applications, printers, smart phones/mobile devices, and other standard end user managed tools, and peripherals.

Provisions and de-provisions equipment and accounts in support of end user on- and off-boarding.

Supports system refresh, images new computers using a standard-image, and securely wipes hard drives upon deprovisioning.

Documents, tracks, resolves, and reports on incidents and requests using ServiceNow.

Has skill-level appropriate technical understanding of the technical environment regarding applications, operating systems, machine configurations, and networked devices.

Experience troubleshooting and resolving core services (file, email, print, web, portal and network). Escalates incident to the appropriate team when the incident cannot be resolved by Tier 2.

• Basic technical understanding and a minimum of two years of experience with at least one year specialized in desktop support

Specialized experience includes imaging of new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC’s, laptops, tablets, printers), PC operating systems, (e.g., Windows 10, MacOS), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, smart phones, and other standard end user managed tools and peripherals.

Formal technical training and/or further education (AA or BS) are a plus and may be substituted for some experience requirements.

ITSM ticketing system experience required, ServiceNow experience is preferred.

Demonstrated ability to communicate orally and in writing.

Must have a positive and patient customer service attitude.

Must be able to work independently and within a team.

Must be able to attain agency suitability clearance prior to start date.

Mac support experience is a plus.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.