Job Information
Hirschbach Motor Lines Warranty Administrator in Dubuque, Iowa
Duties & Responsibilities:
Manage the end-to-end warranty claim process for heavy trucks and trailers, including claim submission, documentation, credit entry and follow-up.
Review warranty claims for completeness, accuracy, and adherence to manufacturer guidelines and policies.
Liaise with each shop location and road assist to gather necessary information and supporting documentation for warranty claims.
Communicate with dealerships, and manufacturers to resolve warranty-related inquiries and ensure customer satisfaction.
Maintain accurate warranty records and documentation, including claim files, parts information, credit memos and checks.
Collaborate with suppliers and manufacturers to facilitate warranty claim processing and resolve any disputes or discrepancies.
Monitor warranty trends and analyze data to identify potential issues or opportunities for process improvement.
Stay updated on warranty policies, procedures, and regulations pertaining to heavy truck and trailer systems and components.
Assist in training dealership personnel on warranty claim procedures and requirements.
Talent Requirements:
High school diploma or equivalent; additional education or certification in automotive or heavy truck technology is a plus.
Proven experience as a Warranty Administrator or similar role within the heavy truck industry is also a plus.
Excellent attention to detail and strong analytical skills.
Strong communication and interpersonal skills to interact effectively with internal teams, dealerships, and others.
Proficient computer skills, including MS Office Suite.
Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
Strong problem-solving skills and the ability to work independently.
Exceptional organizational and documentation skills.
Perks & Benefits:
Full comprehensive benefit plan includes medical, dental, vision, company paid disability and life insurance, and more voluntary elections!
3 weeks of PTO upon hire!!
160 Work from Home Hours after 1 year of service
401 (K) with match
About us!
For 80+ years, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature sensitive freight. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America, with company headquarters in Dubuque, Iowa. Hirschbach provides a breadth of services to our customers, and has a tenured history paired with a future of growth and opportunity.
In April of 2023 Hirschbach became a Certified Veteran's Business Enterprise (VBE) from the National Veteran-Owned Business Association (NaVOBA) as we are 51% owned, operated, and controlled by one or more U.S. military veterans.
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