Work in Iowa Veterans Jobs

TEKsystems is hiring a clinical customer service representative to join our clients team onsite in Grimes.

Description:

• Answers the telephone and disburses calls in a friendly, prompt and professional manner. Conveys messages accurately and appropriately.

• Initiate and complete Medicare clinical documentation requests within a timely manner by working with patients and physician office.

• Review Medicare clinical notes and valid they meet Medicare requirements.

• Request addendums for clinical notes that do not meet guidelines.

• Collaborates with supervisor and internal departments, as needed, to provide account status updates and coordinate the resolution of issues.

• Provides excellent customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly.

Hours: Monday - Friday 8:00am - 5:00pm CST

Additional Skills & Qualifications:

• 2-3 years of customer service experience, preferably in clinical setting or call center

• Medical terminology

• Self-starter and ability to work independently

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.