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Rose International Customer Service Representative in JOHNSTON, Iowa

DESCRIPTION
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

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``` - **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a clients business needs and requirements.**

Customer Support Representative II Period: 02/13/2023 to 02/12/2026 Location: Johnston, IA 50131 Description: Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts, whole goods or product related services.) Duties: Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level. Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility. Distributes additional product/service/policy information to customers, dealers, and Client personnel. Develops common solutions to problems with team members to maintain required service levels. Maintains the accuracy and availability of customer related information on-line. Assists in the promotion of Client products/services/programs through special program offerings, special mailings and pro-active user contact. Negotiates with customers, dealers and company personnel to provide the proper policy execution and adequate resolution. Specific Position Requirements Please note currently this position is strictly a contingent position and we do not have expectations to transition this position into a full-time employment role. Contingents are eligible to seek full time employment within Client and can monitor for positions through the Client e careers page. PRIMARY RESPONSIBILITIES and DUTIES: The Enterprise Contact Center team provides front-line technical support/information/solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (email, website, and Social Media) while effectively documenting each interaction. Common topics include: General product questions, availability, compatibility Ag, Residential and Commercial, and golf product issues/complaints Warranty registration, and extended warranty coverage Out of warranty assistance Parts and publications lookups Loyalty Rewards programs Client Experience. This position will have an emphasis on Social Media support, and will be involved in monitoring designated Social Media channels, responding to support requests, and reviewing/approving outbound content for quality and accuracy. REQUIRED SKILLS, KNOWLEDGE, and RELEVANT WORK EXPERIENCE: * Skills in interpersonal communications, negotiation, and conflict resolution. * 6+ months experience with customer service / support experience. * High comfort level and experience with consumer software applications. *Experience with multiple forms of Social Media (Facebook, Twitter, Instagram, YouTube). Strong computer and troubleshooting skills. * Ability to work support hours and occasional holidays to support the business. DESIRED SKILLS, KNOWLEDGE, and RELEVANT WORK EXPERIENCE: * Knowledge of agriculture, turf (mowers) and utility vehicles. * Prior work experience in Agriculture or Technology dealer channels. *Prior work history with using Social Media for business purposes. * Bachelor\'\'s degree in Agriculture, Business, Engineering related field, IT or a similar discipline.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origi , arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,please contact our HR Department{target="_blank"}.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)

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