Work in Iowa Veterans Jobs

Description

Robert Half is hiring for a Customer Support Representative to join John Deere's Enterprise Contact Center! This long-term contracted position works on a monthly rotational schedule, offering retention bonuses and pay increases- more details seen below! We are looking for candidates offering front-line support for customers, embodying strengths within customer service, conflict resolution, and excelled communication skills. This team provides support on product related inquiries, issues, and concerns to optimize customer satisfaction and retention, nearly all outbound calls are escalations from the Tier 1 support team.

There's so much more to share about this opportunity, apply today or contact our team at 563-359-3995!

This position will be providing support between the hours of 7am to 6pm, Monday to Friday, some Saturdays may be required. Candidates must be available to work onsite any 8 hour shift within this support window, with schedule rotating on a monthly basis within the team.

Common calls and emails include:

· General product questions, availability, compatibility

· Ag, Residential and Commercial Turf, and Golf product issues/complaints

· Warranty registration, and extended warranty coverage

· Out of warranty assistance

· Parts and publications lookups

· Loyalty Rewards programs

This position offers a retention bonus after 6, 12, and 18 months of employment.

This position offers pay increases based on 6, 12, and 24 months of employment.

Requirements

Requirements:

· Call Center experience

· 6+ months experience with customer service / support experience.

· Efficient researching / troubleshooting skills

· High comfort level and experience with consumer software applications.

· Skills in interpersonal communications, negotiation, and conflict resolution.

· Excellent written communication skills

· Speak with confidence

· Proficiency with Microsoft Office products

· Solid work history and proven dependability

Candidates with the following skills and experience will stand out:

· Knowledge of agriculture, turf (mowers) and utility vehicles.

· Prior work experience in Agriculture or Technology dealer channels.

· Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .