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Robert Half Customer Support Representative in Johnston, Iowa

Description

Job Opportunity: Customer Support Representative

Are you passionate about delivering exceptional customer support and interested in joining a globally recognized leader in agricultural equipment? Robert Half is hiring a Customer Support Representative to join John Deere's e-Commerce Contact Center team in Johnston, IA! This is an exciting opportunity to represent a world-class organization, build meaningful relationships with customers, and develop professionally in a supportive team environment.

Location: Johnston, IA (Onsite at John Deere Financial)

Responsibilities:

  • Provide outstanding customer service by handling inbound calls from customers and dealers across the USA, Canada, and Australia regarding part orders or items available for purchase on Shop.Deere.com.

  • Make occasional outbound calls to research, investigate, and follow up on customer inquiries.

  • Accurately document all interactions in the internal case management system.

  • Handle approximately 15-20 calls per day.

Schedule:

  • Contact Center hours: Monday – Friday, 7:00 AM – 6:00 PM CST.

  • Three rotating 8-hour shifts:

  • 7:00 AM – 3:30 PM

  • 8:00 AM – 4:30 PM

  • 9:30 AM – 6:00 PM

  • Must be available for any shift within the support window.

  • Work onsite five days a week with the option to work from home on Fridays.

    Requirements

Training:

  • Training and mentoring will occur on the 8:00 AM – 4:30 PM shift for approximately six weeks.

  • Full productivity is expected after 3-4 months.

Special Considerations:

  • Limited travel to nearby Des Moines Works for factory tours and Jensen Farms (twice a year) with a Deere employee.

  • Willingness to work occasional overtime and holidays.

Qualifications:

  • Knowledge of agriculture, turf (mowers), and utility vehicles.

  • Bachelor’s degree in Agriculture, Business, Engineering, IT, or related fields (preferred).

  • 6+ months of customer service or support experience, ideally in a call center.

  • Familiarity with agriculture or technology dealer channels is a plus.

  • Proficiency in Microsoft Office products.

  • Strong research and troubleshooting skills.

  • Excellent verbal and written communication; ability to speak confidently.

  • Proven dependability and a solid work history.

  • Reliable at-home internet and a distraction-free workspace for remote work days.

    TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .

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