Job Information
Casino Queen Marquette, INC Player's Club Representative in Marquette, Iowa
Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members talent in order to discover their strengths and develop them to continue growth within the company.
Looking For Perks? Weve got you covered!
- Top industry pay
- Tuition Reimbursement
- 401k with company match
- Comprehensive health packages, including a free option for Full-time Team Members
- Paid Time Off
**PLAYERS CLUB REPRESENTATIVE
The Players Club Representative is responsible for assisting and informing guests of marketing promotions, casino events, lodging and transportation questions, or any other questions a guest may have. Must provide outstanding guest service to internal and external guests.
ESSENTIAL FUNCTIONS(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.)**
- Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
- Responsible for assisting with reservations for events, promotions, and guest accommodations.
- Answering all incoming calls and maintain the highest level of knowledge in regard to all aspects of the casino.
- Communicate details of and responsible for assisting with promotions, mailings, and other offers with all departments.
- Ability to understand and use casino tracking programs.
- Provide valuable feedback on guest preference and their expectations.
- Maintain thorough knowledge of casino amenities and events to effectively communicate with guests.
- Book event, hotel, and restaurant reservations for guests upon request.
Make announcements throughout shift promoting upcoming events.
Have knowledg