Job Information
Darling Children's Dentistry Front Office Coordinator in Ottumwa, Iowa
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Front Office Coordinator Overall Job Description
This is the person who will ensure good business practices for the organization while the dentists, assistants, and hygienists focus on providing dental care. But they also must be fully engaged in the unique environment and clientele of a health care setting, as well as interacting with clinicians and complying with governmental regulations.
Summary
: The Front Office Coordinator is responsible for customer service and helping coordinate a
smooth, timely patient experience with scheduling, comfort, and payments.
Essential Duties and Responsibilities:
- Patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting
- Promoting excellent customer service by all levels of the staff
- Executes all filing and organizational systems for the practice
- Maintain a professional demeanor at all times
- Maintain a clean and uncluttered work environment at all times
- Complete tasks within given time frames
- Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.
- Support business goals by utilizing schedules effectively and supporting the practice revenue objectives.
- When a mistake is made, make it right, no matter the consequence
- Follow and demonstrate commitment to office policies, professional expectations, clinical service excellence, and outstanding patient service.
- Other duties as assigned.
Qualifications
: To perform this job successfully, an individual must be able to perform each essential
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