Job Information
Vermeer Corporation Dealer Support Specialist I - Bilingual in Pella, Iowa
Who We Are
Vermeer equips customers doing important work around the world. We are global, driven by innovation and growing. The equipment we make manages natural resources, connects people and feeds and fuels communities. We live out a caring culture, we demonstrate agility, we keep a focus on customers and are stewards of our resources. These beliefs drive our culture, determine how we treat others and steer our business.
Job Summary
Work Shift
1 - First Shift
Are you the type of person who enjoys assisting customers with researching information and helping with parts and order details? In this role you will you will develop your knowledge of Vermeer products and processes to provide daily communication (written and verbal) with external and internal stakeholders. We’re looking for a dedicated team member who is willing to learn Vermeer parts and products, understand product applications and history, have strong computer skills to deliver quality work results, and know how to build and maintain professional relationships.
What You’ll Do
Provide and own the customer and dealer experience by promptly answering dealer inquiries using call quality expectations.
Ensure a high level of dealer satisfaction by assuming ownership of inquiries and provide timely and accurate updates until resolution.
Build and maintain strong partnerships with external and internal stakeholders (including but not limited to dealers, customers, internal departments).
Track and review detailed documentation of all correspondences to capture accurate information provided to our dealers and steps taken to resolve.
Provide support services to dealers including troubleshooting, problem solving, parts and order details, and various other tasks.
Provide technical support to customers and dealers via the telephone or email including reviewing engineering drawings, schematic diagrams.
What We’re Looking For
High school degree required with a minimum of two years’ related customer service experience or an associate’s degree with a minimum of 1 year experience.
Bilingual English/Spanish proficiency, preferred.
Previous dealer/customer service experience and mechanical/technical and/or systems experience preferred.
Demonstration of strong organizational skills and ability to coordinate multiple projects simultaneously, while having the ability to be flexible and think outside of the box to manage confrontation in high pressure situations.
This position does support global customers and may require flexible hours to meet an anticipated 24 hours/six days a week demand.
Travel
- Occasional travel is expected of this position.
Work Location
ONSITE: A team member’s day-to-day work is best done on a Vermeer campus. If work content can be occasionally completed at an offsite location, discuss potential arrangements with your manager.
Equal Opportunity Employer
At Vermeer Corporation, we believe in the value of your unique identity, background, and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity, veteran status or any other status protected by the law. Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Team Member Solutions at (641) 621-8767 or at hr@vermeer.com .
Interested? We’d love to get to know you.