Work in Iowa Veterans Jobs

TITLE:Technology Assistant

REPORTS TO: Executive Director of Technology

JOB SUMMARY: This full-time,12-month position, will provide end-user technical support for teachers and students working in a mixed Macintosh, Windows, and Chrome OS environment. The position will also help to assist other technology department staff with ongoing support projects.

EDUCATION REQUIRED:

• A four-year degree in Information Technology, Computing Studies or a related discipline OR
• An associate degree or a diploma/certificate in Information Technology, Computing Studies or a related discipline and two years of experience in IT/helpdesk services OR
• At least three years of experience in an IT service or related position.

ADDITIONAL QUALIFICATIONS:

• General knowledge of computers and related technologies.
• General knowledge of Macintosh and Windows software and operating systems.
• General knowledge of Chrome OS.
• Ability to assist teachers, support, and administrative staff in the use of hardware and software.
• General oral and written communication skills with people of varying technical knowledge.
• Ability to establish and maintain effective working relationships.
• General understanding of wired and wireless computer networking.
• Working knowledge of laser jet and inkjet printers.
• Ability to learn on-the-job and enhance skills as required to meet changing job conditions.
• Ability to work in a fluid environment that changes frequently and can be crisis driven.
• Ability to maintain professionalism when conducting business and while interacting with co-workers, faculty, staff, and students.

JOB RESPONSIBILITIES

• Provide general troubleshooting for end-users on Macintosh, Windows, and Chrome OS clients.
• Communicate effectively to support existing infrastructure, ongoing projects, and client service.
• Manage incidents via help ticket system.
• Assist in the development and presentation of training resources for teachers, support staff, and administrators.
• Installation of hardware, software, and peripherals.
• Maintenance and repair of Macintosh and Windows desktop, laptop, Chromebooks and mobile devices and associated hardware.
• Support for Middle School and HIgh School 1:1 Chromebook Program and/or elementary 1:1 iPad Carts.
• Provide documentation and record keeping of assigned work and projects.
• Maintain accurate inventory records of district technology equipment.
• Must be able to lift up to 50 lbs.
• Must be able to work from ladders and man-lifts to access ceiling mounted equipment and cabling.
• Follow all procedures to ensure safe working environments.
• Work with other staff members to identify and respond to client needs.
• Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. The information contained in this job description is in compliance with the American Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals holding this position and additional duties may be assigned. The Clear Creek Amana School is an Equal Opportunity Employer. The district does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, creed, sexual orientation or gender identity. Federal law obligates an employer to provide reasonable accommodation for the known disabilities of applicants, unless doing so would pose an undue hardship on the employer.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://ccaschools.mysmarthire.com/jobs/17960-3796.html