Job Information
Washington County Hospital and Clinics Patient Financial Services Manager in Washington, Iowa
Patient Financial Services Manager
Job Details
Job Location
WCHC Hub - Washington, IA
Position Type
Full Time
Travel Percentage
None
Job Shift
Day
Job Category
Health Care
Description
SUMMARY
This position is responsible for leading the Patient Financial Services (PFS) and collection staff in their efforts with patient counseling and account follow up with both patients and third parties. This person must have expertise in patient financial management, experience with Epic systems, and a thorough understanding of the unique financial challenges in rural healthcare environments. Strong leadership skills are essential to oversee and enhance our financial operations in a rural health and critical access setting.
Key Responsibilities
Lead and manage the patient financial services team, ensuring efficient and accurate billing, collections, and financial operations.
Analyze financial data used in reimbursement reports to determine accuracy and consistency from year to year and the effect on the facility’s reimbursements.
Using claims editing software, analyze reported claims submission errors, investigates problem sources, designs procedural improvements and provides education to related staff.
Investigates and analyzes complex patient and payer inquiries and complaints regarding reimbursement issues.
Develop and enforce financial policies and procedures in compliance with federal and state regulations.
Qualifications
EDUCATION AND/OR EXPERIENCE
Advanced degree or additional related supervisory experience required.
Three to five years of progressive experience in a medical business office, accounting department, or third-party payer office.
Prior Epic ERM experience, preferred.
SKILLS AND ABILITIES
Effectively communicate and assist a wide array of customers in a professional and compassionate manner.
Brings substantial conflict and disagreements into the open and attempts to manage them collaboratively, building consensus, keeping the best interest of the organization in mind.
Develops cooperation and teamwork while participating in a group, working towards solutions which generally benefits all involved parties.
Works with, coaches, and supports direct reports in developing knowledge, skills, and abilities in the interest of performance improvement and employees career development.
Strong computer skills necessary.