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Title: Machine Support Specialist - Large Tractors

Location: John Deere Tractor Operations, Waterloo, IA

Pay Rate: $31ph

Schedule: 9 am to 6 pm, Monday through Friday. Occasional overtime may be approved at manager discretion during busy seasons. Onsite 4 days per week, with option for remote work 1 day per week). The manager will be flexible with the candidate to manage personal commitments as needed (ex. doctor appointments).

Travel: Up to 10% domestic travel required

**Visa sponsorship is not available, now or in the near future, for this position.

Job Description:

Join the team at John Deere as a Machine Support Specialist for Large Tractors! This role involves using virtual tools to resolve technical issues, leading collaborative training events, and documenting communication with dealers and stakeholders.

Key Responsibilities:

• Utilize virtual tools (Case and Contact Management System (CCMS)) to communicate with dealers and other stakeholders to efficiently resolve technical large tractor issues.

• Lead and participate in collaborative training events to improve team dynamics as well as individual and team knowledge levels.

• Complete and document all relevant DTAC (Dealer Technical Assistance Center) case communication within the CCMS system.

• Properly code each case with correct Diagnostic Trouble Code (DTC), part number, and Non-Conformance Corrective Action (NCCA) information to support downstream problem resolution activities.

Required Skills/Experience:

• Demonstrated professional communication skills with proven results both written and oral.

• Ability to work in a fast-paced environment and with metric-driven results.

• Demonstrated commitment to lifelong learning with the ability to understand complex systems.

• Proven ability to work collaboratively both in person and virtually.

• Attention to detail and accuracy.

• Ability to maintain a positive outlook within a fast-paced work environment.

• Willingness to travel up to 10% of the time.

Desired Skills/Experience:

• Experience working with CAN Communication Systems on vehicles.

• Experience diagnosing Electrical, Hydraulic, and Mechanical systems found on off-road equipment.

• Experience with John Deere 7R, 8R, and 9R tractors.

• Experience utilizing John Deere aftermarket software systems such as ServiceCenter, Service ADVISOR™, Parts ADVISOR™, CCMS, and various Tableau or PowerBI dashboards and reports.

• Ability to read and comprehend technical schematics, theory of operation, and diagnostic procedures.

• Experience with technical instruction and influencing without authority.

Education:

• 2 or 4-year Degree in any technical, software, business, or other related fields, or equivalent related work experience.

Additional Information:

• Candidate will need metatarsal shoes for occasional time spent on the factory floor.

• Annual training events may require travel to other John Deere locations (e.g., Des Moines).

• May drive a Gator while inside the factory. May also drive a Tractor for training.

• Business casual dress code.

• Cross border work is not permitted for this role.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.