Job Information
CPM Holdings, Inc. SharePoint Administrator ll - Hybrid in Waterloo, Iowa
Position Specification
Role Title: SharePoint Administrator ll
Reports to: Applications and Acquisition Manager
Location: CPM US Location
Business Unit: Corporate
Travel: Expected travel up to 25%, potential heavier travel in year 1
Hybrid Position
The Company
This is the story of innovation. With roots dating back to 1878, CPM and its legacy brands have been dedicated to developing equipment and innovating technology that revolutionize the way industries make their products. We meet the world’s demand for sustainable solutions while also meeting customer requirements for speed to market, quality products, and reliable service. We serve industries as varied as animal nutrition, consumer food, green energy, advanced materials, and sustainable packaging. We’re improving the lives of individuals while building a better world for everyone.
CPM and its family of product brands have long-standing histories. In each case, the founding of the individual brands dates back decades and, in some cases, centuries. Our product brands represent broad product portfolios, serve diverse end markets, and are backed by our passionate and expert teams. Today, these brands work together in CPM’s five centers of excellence: Engineered Solutions, Industrial Solutions, Process Solutions, Packaging Group, and Automation Group. From new equipment to upgrades and replacement parts, CPM provides full equipment lifecycle support. Together, we are One CPM, united in our mission to sustainably feed, fuel, and build a better world by innovating robust solutions to meet customer needs now and in the future.
At CPM, we’re feeding, fueling, and building a better world. If you’re interested in joining our mission, we would love to meet you. We’re looking for innovators, forward thinkers, and people who believe in the pursuit of excellence.
OUR VALUES
Put People First: Build trusting relationships, take care of each other, cooperate, listen carefully, be responsive, provoke engagement, give back and celebrate diversity.
Care for the Customer: Win customer loyalty and be their trusted advisor; add value and accept challenges to foster long-term relationships.
Act With Integrity: Be honest, accountable, and authentic.
Be Innovative: Identify a problem or a need, listen to customers, explore, test new ideas, and implement solutions while being open to change.
Grow and Improve: Drive operational and commercial excellence and process improvements to grow our business and ourselves; promote a bias for action.
Onecpm.com
POSITION SUMMARY:
We are seeking a highly motivated and detail-oriented SharePoint Admin to join our dynamic team. As an SharePoint Administrator ll, you will play a critical role in ensuring the smooth operation of our organization's software applications. You will be responsible for providing technical support to end-users, troubleshooting application issues, and collaborating with cross-functional teams to enhance overall system performance. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer service.
KEY RESPONSIBILITIES:
Technical Support:
Install, configure, and upgrade SharePoint systems to ensure optimal performance and security.
Manage user accounts and permissions, ensuring appropriate access control and security measures are in place.
Maintain system security and stability, addressing performance, availability, or capacity issues.
Plan and execute backup and disaster recovery operations for SharePoint environments.
Provide timely and effective support to end-users, addressing inquiries and resolving technical issues related to SharePoint.
Utilize remote assistance tools, ticketing systems, and other resources to troubleshoot and diagnose problems.
Problem Resolution:
Investigate and analyze application-related issues, identifying root causes and implementing permanent solutions.
Collaborate with users and IT team to report and resolve bugs, glitches, and other software-related issues.
Collaborate with developers to deploy custom SharePoint solutions and integrate them with other business applications.
Documentation:
Create and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to assist end-users and internal teams.
Training:
Conduct training sessions for end-users to promote self-service and enhance overall system understanding.
Develop training materials and resources to empower users to navigate and utilize SharePoint effectively.
Collaboration:
Work closely with cross-functional teams, including development, quality assurance, and IT, to communicate user needs, system requirements, and facilitate seamless application integration.
Monitoring and Reporting:
Monitor application performance, identify potential issues, and proactively address them to minimize downtime.
Generate and analyze reports to track support trends, system usage, and user satisfaction, providing insights for continuous improvement.
REQUIRED SKILLS & QUALIFICATIONS:
5-10 years experience in SharePoint Administration.
Strong knowledge of software applications, troubleshooting methodologies, and remote support tools.
Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical users.
Familiarity with ticketing systems and IT service management (ITSM) processes.
Ability to work independently and collaboratively in a fast-paced environment.
EDUCATION:
Bachelor's degree in Information Technology, Computer Science, or a related field.
CPM Holdings is an equal opportunity employer with a firm commitment to diversity and inclusion. If you are driven to lead transformative change within a dynamic organization, consider joining our team as the ESG Analyst. Together, we can continue to make a significant impact on our industries and communities.
CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.
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