General Electric Sr. Diagnostics Fleet Manager in West Chester, Ohio
Job Description Summary
The Fleet Support - Remote Monitoring and Diagnostics (RMD) Senior Fleet Manager will provide engine health monitoring services to our customers through early detection and customer notification reports (CNRs), in order to maximize aircraft utilization. The Senior Fleet Manager will also develop prognostic analytics to detect engine failure modes from flight data to minimize significant events.
Roles and Responsibilities
Provide accurate and timely technical assistance to airline customers in the proper operation, maintenance, and troubleshooting of engines.
Drive fleet stability, minimize significant events through active analysis/review of fielded engine performance with customers, cross-functional engineering, and product line teams.
Lead and mentor team members on complex processes. Help train new team members.
Develop and drive key strategic initiatives to improve the effectiveness and value of Fleet Support diagnostic services.
Develop, improve and drive execution of processes using LEAN methodologies.
Identify product failure trends and assist in identifying probable root causes.
Provide effective training to customers to improve their utilization of the self-service diagnostic tools.
Seeks out advancement of current engine diagnostic capabilities and services to enhance customer satisfaction, including developing new and improving existing detection analytics.
Provide front-line technical response to customer inquiries, identifying potential problems and coordinating troubleshooting activities with numerous internal organizations, minimizing excessive maintenance burden to the customer.
Develop and capture technical problem solving knowledge, communicating with other organizations to enable effective resolution of customer problems and inquiries.
Interpret aircraft and engine manuals and service bulletins.
Manage communication with customer and internal organizations at all levels to ensure effective product support and customer satisfaction, and to enhance the GE image.
Distribute information on customer issues so that all members of the customer support team share common understanding and objectives.
Bachelor's degree from an accredited university or college
Minimum of 5 years of experience in an engineering, manufacturing, or maintenance role
Bachelor's degree in Engineering from an accredited university or college
Humble: respectful, receptive, agile, eager to learn
Transparent: shares critical information, speaks with candor, contributes constructively
Focused: quick learner, strategically prioritizes work, committed
Leadership ability: strong communicator, decision-maker, collaborative
Problem solver: analytical-minded, challenges existing processes, critical thinker
To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
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