Work in Iowa Veterans Jobs

The HCBS Specialist works directly with participants and HCBS professionals to positively affect the quality of life of thousands of people who are at risk for institutionalization because of a physical or mental health condition or developmental or cognitive disability. This HCBS Specialist position has a focus on HCBS member experiences and will evaluate the quality of member experiences related to person-centered planning, the use of self-directed services, experiences as participants in HCBS waiver and Money Follows the Person programs, and more. The HCBS Member Experience Specialist will work with case managers and providers to remediate issues found through the evaluation process and provide technical assistance and support throughout the quality oversight review processes.

Essential Functions

• Assesses, documents, and reports on gaps and/or promising practices in provider performance and recommends improvement methods and processes to assist providers in delivering high-quality support and services to members.
• Assists in the implementation of the methods and processes.
• Partners with team members and internal/external customers as necessary, to help determine, evaluate methods, and mentor to encourage participation in the quality initiatives. This may include research of interventions, data analysis, formal and informal education, or presentations.
• Develops and maintains activity and/or project plans.
• Ensures plans, tasks, and timelines meet contractual and Company requirements and guidelines.
• Provides regular updates to Company management on activity and/or project status.
• Researches and gathers technical and clinical data to support activities and/or project initiatives.
• Performs analysis on the results of the data collection. Based on the outcome of the analysis, determines areas for improvement.
• Provides recommendations and feedback to project participants.
• Assists in the development of project materials and intervention tools.

Requirements

• Experience as a clinical professional, community health professional, public health professional, community development professional, or social work professional
• 3 - 5 years experience working in direct collaboration with providers, community organizing, population health or public health, and/or healthcare quality improvement in specific areas as needed and designated by the contract or project.
• Organization and time management skills
• Critical thinking skills
• Customer service skills
• Knowledge of Medicaid and HCBS
• Case management experience preferred
• Professional writing skills
• Functional PC knowledge

Skill/Certification Preferences

• Knowledge of the following healthcare quality principles (preferred):
• Medicaid services, organizations, and programs
• Information management processes, electronic health records, and healthcare information technology
• Quality improvement concepts, principles, and process tools
• Basic statistics, data collection techniques, data analysis, and graphic representation of data
• Effective communication both written and verbal
• Public speaking
• Policy and procedure development
• Training development and presentation skills
• Community Organizing

COMMITMENT TO SAFETY

As part of our commitment to health and safety, some roles may require additional health protocols (i.e. personal protective equipment or vaccination)

Who We Are:

Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise.

Health has changed a lot through our 50-year history, but what has remained constant is that we care deeply about who we serve and wh t we do. Our success is built on our ability to adapt, respond to client needs, and offer innovative solutions.

Our business is our people and we're looking for talented individuals who not only believe in our mission but who are ready to take ownership and make a difference in the lives of people, in the world of health. Learn more about who we are and what we do at www.telligen.com/about-us

Are you Ready?

We're on a mission to transform lives and economies by improving health and getting there means following through on our values of Ownership, Community, Ingenuity and Integrity.

Ownership: As a 100% employee-owned company, our employee-owners drive our business, our solutions, and share in our success. When employee-owners grow and thrive, we all win.

Community: Putting others first and being a good corporate partner wherever we work, and play makes us who we are. We Show Up. For our clients, for our communities, and for each other.

Ingenuity: We're a team of passionate professionals driven by hard work and big ideas. We understand that high-value breakthroughs come from taking calculated risks. If it will benefit our clients and advance our mission, we're all ears. We celebrate free-thinking and challenge the status quo, so brainstorm away!

Integrity: Smiling faces (virtual or in-person) are the norm around here. We enjoy a friendly work environment where everyone is dedicated to mutual trust, respect, and excellence.

Thank you for your interest in Telligen!

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Telligen and our affiliates are Affirmative Action, Equal Opportunity Employers (EOE/M/F/Vet/Disability), and E-Verify Participants.

Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time.

Telligen does not accept 3rd party solicitations from outside staffing firms.

Telligen and its affiliates are Affirmative Action, Equal Opportunity Employers (EOE/M/F/Vet/Disability) and E-Verify Participants.