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As a Sr. Health Informatics Solutions Coordinator, you will be responsible for Help Desk activities for CMS quality reporting and payment programs. You will collaborate with internal and external customers to address and track technical questions from healthcare providers and stakeholders regarding quality measurement, reporting, and payment program design and requirements. In addition to Help Desk support, you will perform quality assurance/quality control activities and contribute to regular reports and deliverables.

Applicants must be located in Colorado, Iowa, or Maryland. Those who are not will be disqualified.

This position is contingent upon award.

Essential Functions

• Operational Support - Serve as subject matter expert to internal and external customers. Utilize knowledge and expertise to research and resolve issues in a timely manner and to the customer's satisfaction. Provide direction to internal team.
• Project Tasks and Requirements Analysis - Provide input based on subject, program and product knowledge to the business and functional requirements for software products and services, including enhancements. Complete tasks and deliverables on time. Provide input to the business and functional requirements for software products and services, including enhancements based on program and product knowledge. Provide subject matter expertise to align program requirements with product requirements.
• Documentation - Create, update, and review documentation and provide input for clarification and detail, ensuring information is accurate, thorough, and follows established processes and compliance requirements (i.e. 508 compliance standards). Identify where additional information is needed, and the most effective mode of creating and communicating that information.
• Product/Project Validation and Delivery - Collaborate and coordinate with project leads and initiate project processes. Provide product/project level validation to identify issues and recommend changes if needed. Troubleshoot identified issues based on program knowledge and subject matter expertise. Complete tasks and deliverables on time.
• Training - Create, review, and/or present training materials. Make recommendations for new training material or for enhancements based upon program or product knowledge and expertise. Coordinate and facilitate live or recorded training sessions. Perform knowledge-sharing presentations to internal and external customers.
• Client Management - Assist with client needs analysis and assessment. Assist with management of client expectations and relationships.
• Miscellaneous - Perform miscellaneous duties as assigned.

Requirements

• Four year degree in business, health care, IT and/or equivalent training or experience.
• 3+ years in related field.
• Demonstrated experience in healthcare quality improvement, healthcare information management, and/or healthcare information technology (HIT)
• Advanced knowledge and experience working with Windows, all Microsoft Office products and other PC-based software products.
• Intermediate knowledge and experience with database applications, data trending/graphics and reporting tools.
• Experience working in a deadline driven environment, handling multiple tasks.
• Knowledge of Section 508 compliance and associated document formatting preferred.
• Familiarity with health care system and Quality Measurement/Quality Reporting preferred.
• Experience working in a customer support role and/or a customer service ticketing system preferred.
• Must reside in Colorado, Iowa, or Maryland.
• In Colorado, this role can expect to pay $57,489 to $61,084 annually. Salary will be determined with considerations of background and experience as well as internal equity.

COMMITMENT TO SAFETY

As part of our commitment to health and safety, some roles may require dditional health protocols (i.e. personal protective equipment or vaccination)

Who We Are:

Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise.

Health has changed a lot through our 50-year history, but what has remained constant is that we care deeply about who we serve and what we do. Our success is built on our ability to adapt, respond to client needs, and offer innovative solutions.

Our business is our people and we're looking for talented individuals who not only believe in our mission but who are ready to take ownership and make a difference in the lives of people, in the world of health. Learn more about who we are and what we do at www.telligen.com/about-us

Are you Ready?

We're on a mission to transform lives and economies by improving health and getting there means following through on our values of Ownership, Community, Ingenuity and Integrity.

Ownership: As a 100% employee-owned company, our employee-owners drive our business, our solutions, and share in our success. When employee-owners grow and thrive, we all win.

Community: Putting others first and being a good corporate partner wherever we work, and play makes us who we are. We Show Up. For our clients, for our communities, and for each other.

Ingenuity: We're a team of passionate professionals driven by hard work and big ideas. We understand that high-value breakthroughs come from taking calculated risks. If it will benefit our clients and advance our mission, we're all ears. We celebrate free-thinking and challenge the status quo, so brainstorm away!

Integrity: Smiling faces (virtual or in-person) are the norm around here. We enjoy a friendly work environment where everyone is dedicated to mutual trust, respect, and excellence.

Thank you for your interest in Telligen!

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Telligen and our affiliates are Affirmative Action, Equal Opportunity Employers (EOE/M/F/Vet/Disability), and E-Verify Participants.

Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time.

Telligen does not accept 3rd party solicitations from outside staffing firms.

Telligen and its affiliates are Affirmative Action, Equal Opportunity Employers (EOE/M/F/Vet/Disability) and E-Verify Participants.