Work in Iowa Veterans Jobs

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Talent Supervisor

Department: Human Resources/Training & Education

FLSA: Exempt

General Function

Coordinates Human Resources related training and provides assistance to retail personnel regarding policy and procedure interpretation, federal and state laws, interviewing, hiring, ADA, FMLA, and other common HR practices. Trains, oversees training and assists in developing curriculum used in our retail stores, including customer experience training, register operations, front-end operations, supervisory skills and other essential training needs.

*Centrally located residency is required within the area.

Core Competencies

• Partnerships

• Growth mindset

• Results oriented

• Customer focused

• Professionalism

Reporting Relations

Accountable and Reports to: Vice-President, Human Resources/Administration and Vice President Training & Education

Positions that Report to you: None

Primary Duties and Responsibilities

• Provides training and assistance to retail personnel regarding HR related issues, such as interviewing, hiring, ADA, FMLA, policy or procedure concerns, and wage and hour issues.

• Counsels retail store management in the areas of unemployment and employee performance management (coaching, counseling, and discipline). Investigates employee concerns including harassment and discrimination.

• Coordinates and assists with recruiting, interviewing, hiring, initial sign up and training of employees at new and existing retail locations.

• Trains HR managers at new and existing retail locations regarding all aspects of the employee experience and lifecycle.

• Conducts store audits of personnel files at retail locations.

• Monitors store compliance of company policies regarding employee files, and investigates issues regarding employee records when necessary.

• Continues to update knowledge of laws and issues that affect the employee lifecycle.

• Receives, interprets, reviews and sends (to the appropriate locations and individuals) employee and customer complaints.

• Trains and guides retail locations regarding providing an amazing customer experience.

• Trains store management, in-store trainers, and other store department personnel.

• This includes working with online training programs, utilizing webinars and other technology related training formats.

• Monitors, evaluates and recommends training programs to ensure optimum customer service is being delivered.

• Instructs, assigns work, plans the work of others, maintains standards, coordinates activities, and acts on employee problems.

• Schedules and executes rollouts for updated and/or additional software, including training and implementation of such software.

• Reports to work when scheduled and on time.

• Frequent overnight travel is required.

Secondary Duties and Responsibilities

• Reviews current talent processes and makes suggestions whenever possible.

• Anticipates store and employee needs.

• Works as a team member and supports the entire HR and Training departments.

• Assists with updating materials.

• Answers calls from store management and employees.

• Works with team members to ensure all hardware and software is working properly.

• Performs other job-related duties and special projects as required.

• Includes but is not limited to: Hy-Vee University, training, unemployment, full and part-time service awards and Career Day.

Knowledge, Skills, Abilities and Worker Characteristics

• Commitment to the Hy-Vee mission and a willingness to promote the values of the company

• Strong interpersonal skills; ability to relate to and interact with other people in a friendly, professional manner

• Ability to identify problems, develop and execute solutions

• Ability to interact with basic computer systems, including word processing, spreadsheet and email applications, as well as job-specific programs

• This position requires excellent verbal and written communication skills, extreme confidentiality, accuracy, and the ability to meet multiple deadlines.

Education and Experience

• High school diploma or equivalent required; college education in one of the following areas is desirable, human resources, education or psychology.

• 1-3 years previous related work experience in human resources or training.

Physical Requirements

• Visual requirements include: ability to see detail at near and far range with or without correction, normal depth perceptions.

• Must be physically able to perform sedentary work: occasionally lifting or carrying objects of no more than 50 pounds, and occasionally standing or walking.

• Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, talking, hearing, and repetitive motions.

Working Conditions

The duties of this position are performed in a retail setting. There is constant pressure to meet deadlines and handle multiple projects in a day. This position also requires traveling weekly and overnight stays.

Equipment Used to Perform Job

Telephone, copier, laptop, company car, register systems, Workday, Kronos, Learning Management System.

Contacts

Has daily contact with store and office personnel, suppliers/vendors and the general public

Confidentiality

Has access to confidential information including employee records, wages, and test scores

Are you ready to smile, apply today.