Work in Iowa Veterans Jobs

Description

We are offering a contract to hire employment opportunity for a Tier 1 Support | Technical Support | Help Desk role based in West Des Moines, Iowa. As a crucial member of our team, you will be primarily tasked with diagnosing and resolving user concerns, providing remote support, and maintaining accurate documentation. This role is instrumental in delivering exceptional service to our users and maintaining the integrity of our technical operations. Be the first point of contact for our client by fielding technical inquiries, troubleshooting basic issues, and escalating complex problems to higher tiers as needed.

Responsibilities:

• Diagnose and resolve issues related to user concerns effectively and promptly

• Provide remote support to users in remote offices or home office setups

• Accurately document problem resolutions in ticketing systems, knowledge bases, troubleshooting manuals, and procedures

• Actively participate in troubleshooting advanced technical issues within the network and telecommunications environments

• Assist in managing software and workstation image, including the use of image deployment software for workstation imaging tasks

• Ensure tickets are accurately documented and resolved in a timely manner

• Collaborate with team members on assigned projects and work tasks, which may include but are not limited to email, chat, ticketing system, and all applicable queues

• Maintain and update online documentation repository as needed

• Support the team framework established by management in carrying out assigned tasks.

Requirements • Must hold a minimum of 3 years of experience in Tier 1 Support, Technical Support, or Help Desk roles.

• Demonstrated proficiency in Comptia, Comptia A+, Comptia Network, Comptia Network+, and Comptia Security+.

• Previous experience in Tier 1 Support is essential.

• Proven ability to work with Ticketing Systems.

• Experience in Password Reset and Basic Network Troubleshooting.

• Skilled in Remote Support and managing Service Desk Tickets.

• Familiarity with handling Support Tickets, Trouble Tickets, and Problem Tickets.

• Excellent problem-solving and communication skills.

• Ability to work in a team-oriented environment and adapt to changing business needs.

• Must be committed to providing exceptional customer service.

• Must have a strong attention to detail and the ability to prioritize tasks.

• Willingness to stay updated with new technologies and industry trends. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .